The federal student loan programs are well-known for their incredible scope and complexity. We are proud to be one of the country’s largest and most successful student loan servicers working closely with the U.S. Department of Education. With the combined resources of Nelnet Loan Servicing and Great Lakes Loan Servicing, we have the best platform, processes, and people, providing the foundation for federal loan servicing for the next decade and beyond.
You can rely on us to scale quickly, adhere to strict program requirements and regulations, and deliver highly rated customer service using the strength of technical and operational teams with deep industry knowledge and experience in highly regulated markets. Our modern, purpose-built technology has proven success and supports integration into the larger financial aid ecosystem.
Partner in Alignment with FSA
We are committed to serving Federal Student Aid and its customers. We’re aligned with FSA’s vision to improve the way students, parents, and borrowers access and manage their federal financial aid.
We hold a deep understanding of federal servicing and all the components that make it successful. We believe trusted relationships, innovative thinking, proven technologies, processing efficiencies, compliance focus, and — maybe most importantly — top-rated customer service are just a few things to consider in this complex industry.
Our reliable, scalable loan servicing solution offers an effective and efficient way to service the federal loan portfolio. We have a track record of success, all while reducing cost and risk.
Our proven technical solutions comply with National Institute of Standards and Technology guidelines. Purpose-built by federal student loan experts, our NIST-compliant solutions are secure and capable of scaling quickly.
Experience You Can Trust
We've Done It All
From servicing to systems to support, and everything in between, we truly know federal services inside and out.
We're Here for You
You set the terms — we're flexible and can partner with you for as much, or as little, as you want.
We're Here for Your Customers
The customer experience we provide is second to none. That applies to your customers when you work with us — because your customers are our customers.
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