Subscriber Management and Support
Nelnet provides a trusted, end-to-end operational solution for exceptional client support throughout the duration of the agreement.
We offer high-touch, multichannel support to educate, manage, and retain subscribers. Our dedicated agents execute targeted engagement campaigns, provide online portal support, and respond to inquiries through multiple channels, including phone, email, and social media. Our fully integrated customer relationship management system enables thorough sales prospecting, as well as issue tracking and delinquency resolution.
Leveraging decades of experience in payment processing and operational support, our solution is designed to maximize client revenue, streamline processes, and ensure financial integrity. Our team oversees subscriber allocations and reporting with the goal of maximizing savings to the subscriber and revenue to the developer.
Utility Management and Support
Our dedicated utility liaisons partner with each utility company to ensure compliance with state-specific requirements, complete set-up tasks, execute on agreements, and resolve any issues that may arise. The liaisons also establish and maintain seamless billing service integration with our financial accounting team.
To streamline financial settlement processes and ensure financial integrity, Nelnet relies on decades of success managing student loans — a servicing portfolio of $477.4 billion. Our highly secure payment processing solution protects subscribers’ bank account and credit card data, and ensures adherence to consumer protection laws.
Enrollment and Management Platform
Custom built for the community solar market, our solution focuses on engaging subscribers, simplifying payments, and tracking credits for timely and accurate billing. The platform is comprised of four major components that support residential enrollment, ongoing subscriber engagement and payment processing, subscriber management, and portfolio manager oversight and reporting.
Nelnet partners with organizations in a range of industries, from both public and private sectors. We deliver premier technical and operational solutions to help you transform the way you do business.
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