Nelnet Consumer Services

Meet Nelnet Consumer Services

With decades of industry knowledge and experience navigating complex regulations, we offer advanced technology and intuitive services to our clients, allowing them to perform at the highest levels for their unique loan products, markets, and goals. We prioritize scalability, efficiency, consistency in service delivery, and flexibility in our platforms.

What We Do

We use our deep industry knowledge, technology investments, and voice of customer insights to drive improvements and achieve results. Our responsive, seamless, and customized solutions give you the freedom and flexibility to best serve your customers.

Loan Servicing

Our expertise as a top student loan servicer is well-known. We service millions in private education and consumer loans. Our proven experience and advanced technology create a low-risk, effective, efficient, and customizable servicing solution that leads to servicing success for your portfolio.

Learn more about Loan Servicing

Backup Servicing

A proven, stable servicer with a long history in the industry, Nelnet can fully support management of your serviced assets over their lifetime and offer a complete range of backup servicing options. We work with you to identify gaps, estimate timelines, and ensure we’re the best fit to be your backup servicer.

Learn more about Backup Servicing

Verification Services

Nelnet’s Verification Services provides independent, front-end validation to confirm portfolios meet expectations before funds move. Leveraging AI-driven automation and servicing expertise, we validate loan data against credit and purchase agreements to reduce risk, prevent errors, and speed approvals. Offered as a standalone or bundled with backup servicing, our approach builds confidence in every transaction.

Learn More about Verification Services

Asset Classes We Service

Nelnet Consumer Services supports a wide range of asset classes:

  • Private student loans
  • Student loan refinancing
  • Unsecured personal loans
  • Home improvement loans
  • Buy now, pay later (BNPL)
  • Small business loans
  • Debt settlement
  • Credit cards
  • “Pay in four” products

With over 40 years of industry experience, a strong compliance framework, and cutting-edge technology, Nelnet Consumer Services is the trusted partner for organizations looking to scale efficiently, mitigate risk, and enhance the borrower experience.

API-First. Flexible. Cloud Based.

Nelnet Velocity™ is built to deliver a wide range of solutions to meet and exceed your operational and technical requirements.

Explore Velocity

Related Industry Solutions

Nelnet Consumer Services operates at the intersection of loan management, capital markets, and fintech. While our core strengths include loan servicing, asset-backed financing and customized servicing models, discover other ways Nelnet engages across the financial services spectrum.

Financial Services

Learn More

Explore Nelnet Consumer Services

Discover how this modern, intuitive, end-to-end solution can provide the innovative, flexible, and reliable experience you and your customers deserve.

Contact Us Today

Nelnet Insights

We’re always exploring new ways to transform our business. We’re dedicated to understanding industry trends and regulations – and sharing with and learning from others. What drives us may give your business an edge, too.

See More Thought Leadership from Nelnet
Article

Amplify Engagement With Gamification

Discover how to leverage gamification to increase productivity and morale – particularly among contact center employees.

Customer Success

Contact Center + Loan Servicing
Article

Microservices Create Macro Impact

Learn why a microservices approach to loan application processing and servicing matters when it comes to easy configuration and reporting.

Technology

Loan Servicing + Backup Servicing
Article

Keep Your Data (Not Your Head) In the Cloud

Cloud-based platforms offer flexibility, scalability, resiliency, and a high level of configurability to meet your needs.

Customer Success

Custom Development and Modernization + Loan Origination

Contact Us

Ready to see what happens when a top servicer with decades of diverse expertise develops flexible, cutting-edge technology to produce next-level consumer loan management? Contact us today. We’re the efficient, low-risk, trusted partner you and your borrowers deserve.

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