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NYSE: NNI
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Our customers are our clients, leaders, team members, and peers. I love the fact that every day the people I work with are completely different.
Stacy
Nelnet manager
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A person doesn’t have to be a fortune teller to know the end of the COVID-19 Public Health Emergency is coming; the only real questions are the final date and what are public health care services doing in the time between now and then to prepare for the changes it will inevitably bring?
When that day ultimately arrives, will your team be fully trained, equipped and staffed not only to manage their everyday tasks but also respond to calls and emails from Medicaid beneficiaries inquiring about their coverage or make outbound calls to inform them of changes in their status or enroll those who will no longer be eligible into an affordable Qualified Health Plan?
If you’re looking to expand your team by outsourcing all or a portion of your contact center or back-office processing operations, our associates are 100 percent onshore and we have the experience and proven success working with government health care agencies to provide the level of care and compassion your team would if it could.
Explore Our Business Process Outsourcing Solutions
For more than 40 years, our white-label customer service and support systems have delivered outstanding customer interactions and outcomes. We will recruit and train staff, oversee quality, maintain compliance, quickly scale to your needs, and report weekly on the work we’re doing for you.
We employ a comprehensive security program to ensure the highest degree of protection for sensitive information. Our technical solutions comply with National Institute of Standards and Technology (NIST) guidelines. And if your contact center agents need to be HIPAA-certified, we’ve got that covered, too.
Continue reading or download an overview to learn more about our BPO solutions.
We Offer Personal Support – With Breadth and Depth of Experience
Our expertise comes from using proven processes – and unmatched service provided to millions of customers across multiple industries. Our tenured leaders apply their depth of experience for effective coaching.
Onshore Contact Center
Our contact centers are all located in the United States, ensuring your customers experience the same personal support your team provides.
Decades of Experience
Our teams leverage Nelnet’s decades of expertise, providing world-class customer experiences guided by our best practices.
15+ Million Customers
Nelnet currently serves over 15 million customers across our platforms – and we bring that expertise to each customer interaction.
9.8 Years
With an average tenure of 9.8 years of experience, our contact center leadership team brings expert training and coaching to our associates.
Contact Center
We have deep knowledge, trusted expertise, and proven best practices. Our associates excel at delivering exceptional customer service in complex, regulated markets such as government and health care. And they have been trained to do it with kindness and compassion. Our Contact Center capabilities include:
Back-Office Processing
We have diverse processing experience across complex, highly regulated industries. We deliver on-time processing with great service to you and your state’s public health care beneficiaries. Maximize your team’s capabilities using our efficient, effective, and scalable back-office processing services, including:
Discover How to Maximize Efficiencies and Elevate Your Organization
Now that you’ve seen the solutions we provide, take a deeper dive by learning more about how we can help you fill essential gaps – using our technologies or yours – to deliver customer interactions and outcomes that will elevate your business. Let our proven technologies, processes, and people create efficiencies to move your business forward.
Contact Us TodayIndustries We Serve
In offering a contact center solution with fully trained associates, multi-channel expertise, and processes that deliver measurable results, Nelnet provides unmatched value to our partners and customers working within various industries.
Let's Get Started
If you need to scale quickly, filling gaps with systems, people, and processes that are proven to deliver positive customer experiences and success for your organization, contact us today. We look forward to offering flexible services to fit your unique needs.
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