Count On Us For Trusted, Ongoing Support

Backup servicing is a critical assurance to your financial partners that serviced assets will be fine if the primary servicer’s situation changes. Nelnet has over 40 years of servicing and compliance success in highly regulated industries. For over a decade, we have provided great reliability, expertise, and service in our role as a backup servicer. Get the high level of security you need and the exceptional service we’re known for delivering.

Our Offerings

Use our entire suite of services, or choose just the services that meet your unique needs. Either way, our backup servicing solution leverages industry knowledge and experience that helps our clients exceed their customers’ expectations.

Verification Processing

Our flexible, white-label solution provides quality processing supported by a trusted partner. With an architecture compatible with any system, our proven solution exceeds your operational and technical requirements, scaling and adapting to complex programs and producing premier customer outcomes.

Backup Servicing Options

As a proven, stable servicer capable of providing end-to-end needs, we offer a range of backup servicing arrangements to meet your needs. Through a thorough review of your business, we’ll determine gaps, estimate timelines, and ensure we’re the best possible fit to be your backup servicer.

API-First. Flexible. Cloud Based.

Nelnet Velocity™ is built to deliver a wide range of solutions to meet and exceed your operational and technical requirements.

Explore Velocity

Industries We Serve

In offering great reliability, expertise, and exceptional service along with flexible backup servicing arrangements to meet diverse needs, Nelnet provides unmatched value to our partners and customers working within various industries.


Nelnet was founded on making our customers’ educational dreams possible. Our partners in this industry know that our commitment to education – from K-12 to higher education – is part of what defines us.

Financial Services

With decades of experience with loans to payment plans and more, Nelnet’s longevity and reputation in this industry thrive based on our innovation, compliance, quality, efficiency, and customer experience.

Professional Services

Over four decades, we’ve created efficiencies and best practices that have helped us succeed. By sharing our expertise and flexible, innovative solutions, we help our partners transform the way they do business.


At Nelnet, we know the most innovative technology anticipates customer needs, provides exceptional user experience, is flexible and easily integrated – and must be supported by real people providing expert service.

Related Nelnet Brands

Nelnet provides valuable solutions across multiple business lines. We invite you to explore our brands related to backup servicing.