Meet Nelnet Government Services

With decades of experience working with highly regulated organizations, Nelnet is a trusted strategic partner to all levels of government. With a deep understanding of the unique, complex challenges that come with compliance-intensive environments, Nelnet provides perceptive insights that help you achieve operational excellence while minimizing risk.

Our associates are dedicated to the critical functions of our partners and become a natural extension of your organization. Nelnet is your proven partner for managing and advancing vital business processes and deploying innovative technology solutions that increase your agency’s productivity and efficiency to better support the needs of the people you serve.

What We Do

We develop solutions that address the unique needs of your agency – and the people you serve. From migrating, modernizing, or re-architecting applications to achieving or maintaining accessibility to providing white-label customer service and support, our team of government experts delivers outstanding customer interactions and outcomes.

Accessibility

Our software engineers, architects, and project managers have extensive experience in web development and document remediation to help make your products and services accessibility compliant. Our assessments and training will help you develop the process and best practices to ensure that you are compliant in an adaptive world.

Learn more about our Accessibility

Back-Office Processing

We offer efficient, effective, and scalable back-office processing with advanced customer transparency and reporting. We deliver on-time processing and service delivery resulting in outstanding service to your diverse audiences.

Learn more about our Back-Office Processing

Contact Center

Our associates deliver exceptional customer service in complex, regulated environments to help you build and maintain positive customer relationships. Using our best practices and white-label system, we support your customers as a seamless extension of your organization.

Learn more about our Contact Center

Custom Development and Modernization

Nelnet's custom development and modernization solutions provide government organizations with the technologies and expertise to modernize systems to address evolving business needs.

Learn more about our Custom Development and Modernization

Legacy Application Services

Let our team of highly adaptable, dedicated professionals help you mitigate, manage, and support your legacy applications. We've supported legacy applications for decades, while at the same time re-architecting and creating applications in more modern technology stacks – all for improved business outcomes.

Learn more about our Legacy Application Services

UI/UX Design

Nelnet’s Unifi Design Studio uses advanced techniques to reveal critical customer insights, conduct objective experience research, and innovate through data-driven design. Our design support spans various products, from complex, customer-facing, self-service websites to mobile apps and internal tools.

Learn more about our UI/UX Design

Explore Nelnet’s GSA Schedule

Driven by a purpose to serve and known as an innovative provider of trusted, efficient solutions, Nelnet has helped government agencies at all levels meet increasing demands and deliver exceptional service for years. There are easy mechanisms for you to learn more and access Nelnet’s services through our General Services Administration (GSA) Multiple Award Schedule (MAS) vehicle.

View Our GSA Schedule

Government Levels We Serve

In offering flexible, innovative government services delivered by a team of experienced professionals working as part of your team, Nelnet Government Services provides unmatched value to our partners within all levels of government.

Federal

Our extensive experience working in and with the federal government makes us a trusted, compliant partner supporting federal agencies to achieve various complex goals efficiently.

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State

From addressing unforeseen, critical situations to establishing long-term partnerships, Nelnet Government Services provides flexible, reliable, and efficient solutions to various state agencies.

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Local

At Nelnet, we understand the unique challenges facing local municipalities and agencies – and provide scalable solutions that fit your situation and meet your needs.

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Nelnet Insights

Nelnet Government Services is dedicated to understanding government trends and regulations – and sharing with and learning from others. What drives us may give you further understanding and perception of the challenges you currently face.

See More Thought Leadership from Nelnet
Article

Creating a Culture of Accessibility

Explore how to integrate accessibility into your regular, everyday processes and champion it as a vital part of your culture.

Technology

Accessibility + Customer Experience
Article

Offensive Cybersecurity

Learn about the different aspects of offensive cybersecurity and how they can potentially ensure the safety of your company’s most precious information.

Technology

Information Security + Cybersecurity
Article

NoCode Changes the Equation

New tools make technology and innovation accessible to everyone. Learn how NoCode tools give you the power to do more.

Technology

Custom Development and Modernization + Strategy

Contact Us

We look forward to talking with you about our flexible solutions and services developed to meet the unique needs of government agencies.

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