Partnering with the Federal Government to Create the Optimal Citizen Experience
With decades of experience working in highly regulated industries, Nelnet is a trusted strategic partner to the federal government. With a deep understanding of the unique complex challenges created by compliance-intensive environments, Nelnet provides perceptive insights that help you achieve agency excellence while minimizing risk.
Creating a Positive Citizen Experience
Citizens’ expectations of interacting with the federal government have dramatically changed. Today, citizens expect and demand that government interactions are on the same par as their experiences with private organizations. Nelnet is your proven partner for managing and advancing vital business processes and deploying innovative technology solutions that increase your agency’s productivity and efficiency to better support the needs of the people you serve.
Federal Government Experience
Nelnet provides government-specific solutions backed by years of experience serving the federal government.
Nelnet reveals critical citizen insights and uses objective experience research to remove barriers and create data-driven designs for systems, websites, and internal tools.
As a trusted partner, our team customizes solutions to fit your needs and provides ongoing support to your citizen audiences.
Nelnet’s government services are all supported by Nelnet’s expert compliance and cybersecurity teams.
Nelnet integrates technology with efficient, effective, and scalable support solutions that provide a human connection, providing citizens with outstanding support and service.
We develop solutions that support your agency’s unique mission and needs – and the people you serve. From migrating, modernizing, or re-architecting applications to achieving or maintaining accessibility to providing white-label call center service and support, our expert teams deliver outstanding citizen interactions and outcomes.
Case Study: U.S. Department of Education/Federal Student Aid
One of the most challenging functions of the federal government is the application for and the distribution, management, and reimbursement of funds between the government and its citizens. Discover how Nelnet, the nation’s largest federal student loan servicer, has gained the respect of the agency it serves.
The federal student loan program is one of the largest and most complex programs between the government and its citizens. For the millions of borrowers carrying federal student loan debt, navigating forbearance and deferment options or selecting from the numerous payment plans available to make payment on trillions of dollars in student loan debt can be both confusing and challenging. For the U.S. Department of Education’s office of Federal Student Aid (FSA), working with multiple servicers to administer its various loan programs efficiently to borrowers is an immense task.
For 14 years, Nelnet has been providing FSA with a scalable, reliable, and secure customer-focused loan servicing platform coupled with a high level of borrower support. This support focuses on key agency objectives of reducing borrower delinquency and default. While offering efficient, compliant support to FSA, Nelnet has also provided exceptional service to its customers. As part of this contract, Nelnet provides these valuable services.
We service federal student loan assets on proprietary technology platforms with proven successful repayment and customer satisfaction among borrowers.
Exceeding operational requirements, our flexible, white-label solution provides a premier loan application system that is easily scaled and adapted to FSA’s complex programs.
Based on proven success, Nelnet was assigned to handle accurate and timely application processing for a highly complex, specialized program, Total and Permanent Disability (TPD).
To meet the demands of today’s digital-first student loan borrowers, Nelnet updates and improves existing technology infrastructures and processes.
Nelnet’s reputation and past success working with FSA and our ability to continue to offer innovative technology and efficient, effective servicing for FSA’s student loan programs and customers has led to the recent awarding of a new servicing contract to Nelnet beginning after 2024.
In Assets Serviced on Proprietary Technology Platforms
Payments Processed Since 2019
Payments Processed Per Month With 96%+ Electronic Payments
Avg. Borrower Satisfaction Score (Other Servicers’ Avg. Score 6.7)
We look forward to talking with you about our flexible solutions and services developed to meet the unique needs of government agencies.
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