Partnering with the Federal Government to Create the Optimal Customer Experience

With decades of experience working in highly regulated industries, Nelnet is a trusted strategic partner to the federal government. With a deep understanding of the unique complex challenges created by compliance-intensive environments, Nelnet provides perceptive insights that help you achieve agency excellence while minimizing risk.

Creating a Positive Customer Experience

Customers’ expectations of interacting with the federal government have dramatically changed. Today, customers expect and demand that government interactions are on the same par as their experiences with private organizations. Nelnet is your proven partner for managing and advancing vital business processes and deploying innovative technology solutions that increase your agency’s productivity and efficiency to better support the needs of the people you serve.

Federal Government Experience

Nelnet provides government-specific solutions backed by years of experience serving the federal government.

Customer Focused

Nelnet reveals critical customer insights and uses objective experience research to remove barriers and create data-driven designs for systems, websites, and internal tools.

Trusted Partnerships

As a trusted partner, our team customizes solutions to fit your needs and provides ongoing support to your customers audiences.

Compliance Focused

Nelnet’s government services are all supported by Nelnet’s expert compliance and cybersecurity teams.

Integrated Support

Nelnet integrates technology with efficient, effective, and scalable support solutions that provide a human connection, providing customers with outstanding support and service.

Explore Nelnet’s Federal Government Services

Ready to go further? Discover how Nelnet can help you better serve your customers and achieve your mission.

Contact Us Today

Our Offerings

We develop solutions that support your agency’s unique mission and needs – and the people you serve. From migrating, modernizing, or re-architecting applications to achieving or maintaining accessibility to providing white-label call center service and support, our expert teams deliver outstanding customer interactions and outcomes.

Financial System Development and Modernization

Financial System Development and Modernization Nelnet has the expertise and technology to provide federal agencies with comprehensive financial system solutions that ensure funds get into the right hands quickly and accurately while managing repayment securely and complying with laws and regulations.


We understand that the most innovative technology must provide exceptional user experience, be flexible and easily integrated, and have expert support to meet customers’ needs. Elevate your digital experience with our data-driven, UI/UX approach. We ensure accessibility, compliance, and modernized platforms, while seamlessly integrating new functionality into legacy systems. Our approach also includes incorporating data tracking flows with predictive analytics and data-driven decision-making.

Business Process Outsourcing

Nelnet’s efficient, effective, and scalable white-label call center and back-office processing solutions utilize proven best practices, expert teams, and flexible technology – providing a human connection, creating a positive experience, and delivering outstanding support and service.

Renewable Energy

Nelnet’s vertically integrated model allows us to provide end-to-end solar installation service to help your organization achieve cost savings for years to come with the implementation of clean energy solutions.

Digital Accessibility

Our software engineers, architects, and project managers have extensive experience in web development and document remediation to help make your products and services accessibility compliant. Learn to incorporate checks and best practices in your processes with assessments and training.

Case Study: U.S. Department of Education/Federal Student Aid

One of the most challenging functions of the federal government is the application for and the distribution, management, and reimbursement of funds between the government and its customers. Discover how Nelnet, the nation’s largest federal student loan servicer, has gained the respect of the agency it serves.

The Challenge

The federal student loan program is one of the largest and most complex programs between the government and its customers. For the millions of borrowers carrying federal student loan debt, navigating forbearance and deferment options or selecting from the numerous payment plans available to make payment on trillions of dollars in student loan debt can be both confusing and challenging. For the U.S. Department of Education’s office of Federal Student Aid (FSA), working with multiple servicers to administer its various loan programs efficiently to borrowers is an immense task.

The Solution

For 14 years, Nelnet has been providing FSA with a scalable, reliable, and secure customer-focused loan servicing platform coupled with a high level of borrower support. This support focuses on key agency objectives of reducing borrower delinquency and default. While offering efficient, compliant support to FSA, Nelnet has also provided exceptional service to its customers. As part of this contract, Nelnet provides these valuable services.


We service federal student loan assets on proprietary technology platforms with proven successful repayment and customer satisfaction among borrowers.

Application Processing

Exceeding operational requirements, our flexible, white-label solution provides a premier loan application system that is easily scaled and adapted to FSA’s complex programs.

Program Management

Based on proven success, Nelnet was assigned to handle accurate and timely application processing for a highly complex, specialized program, Total and Permanent Disability (TPD).

System Modernization

To meet the demands of today’s digital-first student loan borrowers, Nelnet updates and improves existing technology infrastructures and processes.

The Results

Nelnet’s reputation and past success working with FSA and our ability to continue to offer innovative technology and efficient, effective servicing for FSA’s student loan programs and customers has led to the recent awarding of a new servicing contract to Nelnet beginning after 2024.

0 B

In Assets Serviced on Proprietary Technology Platforms

0 M

Payments Processed Since 2019

0 M+

Payments Processed Per Month With 96%+ Electronic Payments


Avg. Borrower Satisfaction Score (Other Servicers’ Avg. Score 6.7)

Contact Us

We look forward to talking with you about our flexible solutions and services developed to meet the unique needs of government agencies.

"*" indicates required fields

First Name*
Interested In:
This field is for validation purposes and should be left unchanged.