A Proven, Trusted Partner With Deep Expertise
For decades, we’ve been a leader providing federal student loan services, compliantly and efficiently handling complex loans for the Department of Education and its millions of students. We offer flexible, scalable technology and proven processes that deliver efficient, accurate loan servicing and application processing for changing portfolio and program needs.
We have tenured people who understand complex programs and know how to deliver exceptional customer experiences. Our proven processes and best practices help us offer low-risk, efficient, compliant service, while maintaining high service levels.
Industries We Serve
In offering efficient federal student loan servicing and application processing, and deep knowledge of specialty programs, Nelnet Federal Student Loan Services provides unmatched value to our partners and customers working within various industries.
See How We Serve Federal Student Loan Customers
As a trusted partner of the Department of Education, Nelnet Federal Student Loan Services has served millions of students and their families – providing access to education for a better life and supporting successful repayment.
Nelnet currently serves millions of federal student loan customers, helping them find payment options that lead to successful repayment. Nelnet is also responsible for timely, accurate application and claims processing for borrowers seeking loan discharge based on total and permanent disability.
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Great Lakes currently serves millions of federal student loan customers and regularly receives among the highest customer satisfaction ratings among loan servicers from borrowers. Great Lakes focuses on creating a positive customer experience and helping borrowers succeed.
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We’re always exploring new ways to transform our business. We’re dedicated to understanding industry trends and regulations – and sharing with and learning from others. What drives us may give your business an edge, too.