A Proven, Trusted Partner With Deep Expertise

For decades, we’ve been a leader providing federal student loan services, compliantly and efficiently handling complex loans for the Department of Education and its millions of students. We offer flexible, scalable technology and proven processes that deliver efficient, accurate loan servicing and application processing for changing portfolio and program needs.

Our Offerings

We have tenured people who understand complex programs and know how to deliver exceptional customer experiences. Our proven processes and best practices help us offer low-risk, efficient, compliant service, while maintaining high service levels.

Loan Servicing

A leading servicer with proven successful repayment and customer satisfaction among borrowers, Nelnet services hundreds of billions in federal student loans. Our reliable, customizable solution and advanced technology help us successfully and efficiently service loan programs while reducing cost and risk.

Loan Application Processing

Our flexible, white-label solution provides premier loan application processing with positive customer experiences and outcomes – and the support of a trusted partner. Our proven solution exceeds operational requirements and is easily scaled and adapted to complex federal student loan programs.

Total and Permanent Disability

Nelnet’s ability to provide accurate and timely application processing for Total and Permanent Disability – a highly complex, specialized program – led to our organization handling processing of all TPD applications. We deliver compliant, efficient process, no matter how complex the program.

Industries We Serve

In offering efficient federal student loan servicing and application processing, and deep knowledge of specialty programs, Nelnet Federal Student Loan Services provides unmatched value to our partners and customers working within various industries.

Financial Services

With decades of experience with loans to payment plans and more, Nelnet’s longevity and reputation in this industry thrive based on our innovation, compliance, quality, efficiency, and customer experience.

Government

Our extensive experience working in highly regulated industries makes us a proven, trusted, compliant partner capable of helping federal, state, and local agencies achieve a variety of complex goals efficiently, with minimal risk.

Technology

At Nelnet, we know the most innovative technology anticipates customer needs, provides exceptional user experience, is flexible and easily integrated – and must be supported by real people providing expert service.

Professional Services

Over four decades, we’ve created efficiencies and best practices that have helped us succeed. By sharing our expertise and flexible, innovative solutions, we help our partners transform the way they do business.

Education

Nelnet was founded on making our customers’ educational dreams possible. Our partners in this industry know that our commitment to education – from K-12 to higher education – is part of what defines us.