Meet Nelnet Federal Student Loan Services
We have a decades-long history of providing high-quality, customer-focused federal loan services and support to the Department of Education. Our reliable, flexible, scalable federal loan servicing solution is supported by operational expertise with highly complex programs, leading to compliant, risk-free servicing and positive borrower and government outcomes.
What We Do
As a full-service provider, Nelnet Federal Student Loan Services has developed efficient and effective solutions, proven processes, and a focus on customer experience that the Department of Education can rely on and its customers deserve.
We wanted to centralize and streamline our loan management interfaces and processes. After reviewing the products offered by Great Lakes, we decided the available options would be a great fit for our operations. We were able to work directly with the Great Lakes Support Team to fully transition our private loan processing, including both ScholarNet and Central Disbursement Service (CDS) implementation, in less than two weeks.
Clicking the Repayment Essentials link on our Loan Information page helps our exiting students with private loans transition to repayment, learn about consolidation options, and even be on the alert for potential predatory scams.
Industries We Serve
In offering proven, efficient federal loan services, deep program knowledge, and exceptional service to federal student loan customers, Nelnet Federal Student Loan Services provides unmatched value to our partners and customers working within various industries.
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See How We Serve Federal Student Loan Customers
As a trusted partner of the Department of Education, Nelnet Federal Student Loan Services has served millions of students and their families – providing access to education for a better life and supporting successful repayment.
Nelnet currently serves millions of federal student loan customers, helping them find payment options that lead to successful repayment. Nelnet is also responsible for timely, accurate application and claims processing for borrowers seeking loan discharge based on total and permanent disability.
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Great Lakes currently serves millions of federal student loan customers and regularly receives among the highest customer satisfaction ratings among loan servicers from borrowers. Great Lakes focuses on creating a positive customer experience and helping borrowers succeed.
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We’re always exploring new ways to transform our business. We’re dedicated to understanding industry trends and regulations – and sharing with and learning from others. What drives us may give your business an edge, too.