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Our customers are our clients, leaders, team members, and peers. I love the fact that every day the people I work with are completely different.
Stacy
Nelnet manager
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Meet Nelnet Federal Student Loan Services
We have a decades-long history of providing high-quality, customer-focused federal loan services and support to the Department of Education. Our reliable, flexible, scalable federal loan servicing solution is supported by operational expertise with highly complex programs, leading to compliant, risk-free servicing and positive borrower and government outcomes.
What We Do
As a full-service provider, Nelnet Federal Student Loan Services has developed efficient and effective solutions, proven processes, and a focus on customer experience that the Department of Education can rely on and its customers deserve.
We wanted to centralize and streamline our loan management interfaces and processes. After reviewing the products offered by Great Lakes, we decided the available options would be a great fit for our operations. We were able to work directly with the Great Lakes Support Team to fully transition our private loan processing, including both ScholarNet and Central Disbursement Service (CDS) implementation, in less than two weeks.
Clicking the Repayment Essentials link on our Loan Information page helps our exiting students with private loans transition to repayment, learn about consolidation options, and even be on the alert for potential predatory scams.
Industries We Serve
In offering proven, efficient federal loan services, deep program knowledge, and exceptional service to federal student loan customers, Nelnet Federal Student Loan Services provides unmatched value to our partners and customers working within various industries.
Education
Nelnet was founded on making our customers’ educational dreams possible. Our partners in this industry know that our commitment to education – from K-12 to higher education – is part of what defines us.
Government
Our extensive experience working in highly regulated industries makes us a proven, trusted, compliant partner capable of helping federal, state, and local agencies achieve a variety of complex goals efficiently, with minimal risk.
Technology
At Nelnet, we know the most innovative technology anticipates customer needs, provides exceptional user experience, is flexible and easily integrated – and must be supported by real people providing expert service.
Professional Services
Over four decades, we’ve created efficiencies and best practices that have helped us succeed. By sharing our expertise and flexible, innovative solutions, we help our partners transform the way they do business.
Explore Nelnet Federal Student Loan Services
Now that you’ve seen the solutions we offer, take a deeper dive. Learn more about who we are – and how engaging our services can help your organization thrive.
Get Started with Nelnet Federal Student Loan ServicesSee How We Serve Federal Student Loan Customers
As a trusted partner of the Department of Education, Nelnet Federal Student Loan Services has served millions of students and their families – providing access to education for a better life and supporting successful repayment.
Insights
We’re always exploring new ways to transform our business. We’re dedicated to understanding industry trends and regulations – and sharing with and learning from others. What drives us may give your business an edge, too.