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NYSE: NNI
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Our customers are our clients, leaders, team members, and peers. I love the fact that every day the people I work with are completely different.
Stacy
Nelnet manager
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Comprehensive, Scalable Back-Office Processing You Can Trust
Maximize your organization’s capabilities with our efficient, effective, and scalable back-office processing. Easily keep tabs on how your business is operating with our advanced customer transparency and reporting services. Partner with us – and focus on growing your core business while improving throughput and compliance. Our streamlined approach delivers on-time processing with great service to your customers.
Extensive Knowledge and Expertise
Our solution uses proven best practices and innovative technology to deliver efficient processing. But what really makes us unique is the capacity of our people to handle any processing needs.
15+ Years Tenure
Our Nelnet back-office supervisors and leaders have an average tenure of 15.3 years, giving them knowledge to train and coach effective teams.
Size and Scalability
Our team of 1,000+ back-office processing associates are located across 17 office locations in eight states, providing reliability and scalability to meet your needs.
Our Offerings
With over four decades of diverse processing experience across complex, highly regulated industries, we’ve developed a full array of offerings that have helped our businesses thrive. With our back-office processing solution, our expertise is your gain.
Intake, Imaging, and Workflow
Customize your processes, improve efficiency, and run multiple workflows with our powerful, comprehensive system. Let us handle the intake process, providing you accurate and efficient results and documentation.
Application Processing and Verification
Our system is API-enabled and flexible enough to manage multiple application types with diverse program requirements. You’ll benefit from our simple data entry process, efficient turnaround times, and clear, concise, compliant results.
Mail Fulfillment
Increase your mailing capacity with confidence that your materials will be fulfilled and shipped on time – without complications. Plus, you’ll enjoy potential cost savings with bulk mail discounts, due to our mail volumes.
Payment Processing
Provide your customers with payment flexibility, however they'd like to pay and on their schedule. We can help you effectively manage and oversee all transactions with proven audit and internal controls to simplify financial oversight and reconciliation for you.
Credit Dispute Processing
Allow your staff to focus on high-priority tasks without sacrificing service levels with our streamlined, easy-to-use credit dispute processing. We’ll help customers through the credit dispute process to ensure their credit reports are up to date and accurate.
Data Processing
Keep your teams focused on the most important tasks to your business while our team handles data entry and processing. Our proven quality management ensures information is accurate and thoroughly reviewed for accurate entry back to you.
Focus on the most important goals while we handle processing for you.
Let your team spend time on more important things – like expansion or customer satisfaction. Our expert team simplifies processing and provides reporting and reconciliation back to you.
Contact Us TodayIndustries We Serve
In offering efficient, effective, and scalable back-office processing, with advanced customer transparency and reporting, Nelnet provides unmatched value to our partners and customers working within various industries.
Financial Services
With decades of experience with loans to payment plans and more, Nelnet’s longevity and reputation in this industry thrive based on our innovation, compliance, quality, efficiency, and customer experience.
Technology
At Nelnet, we know the most innovative technology anticipates customer needs, provides exceptional user experience, is flexible and easily integrated – and must be supported by real people providing expert service.
Government
Our extensive experience working in highly regulated industries makes us a proven, trusted, compliant partner capable of helping federal, state, and local agencies achieve a variety of complex goals efficiently, with minimal risk.
Professional Services
Over four decades, we’ve created efficiencies and best practices that have helped us succeed. By sharing our expertise and flexible, innovative solutions, we help our partners transform the way they do business.
Related Nelnet Brands
Nelnet provides valuable solutions across multiple business lines. We invite you to explore our brands related to back-office processing.
Nelnet Insights
We’re always exploring new ways to transform our business. We’re dedicated to understanding industry trends and regulations – and sharing with and learning from others. What drives us may give your business an edge, too.
Contact Us
If you need to scale quickly, filling gaps with systems, people, and processes that are proven to deliver positive customer experiences and success for your organization, contact us today. We look forward to offering flexible services to fit your unique needs.
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