Comprehensive, Scalable Back-Office Processing You Can Trust
Maximize your organization’s capabilities with our efficient, effective, and scalable back-office processing. Easily keep tabs on how your business is operating with our advanced customer transparency and reporting services. Partner with us – and focus on growing your core business while improving throughput and compliance. Our streamlined approach delivers on-time processing with great service to your customers.
Extensive Knowledge and Expertise
Our solution uses proven best practices and innovative technology to deliver efficient processing. But what really makes us unique is the capacity of our people to handle any processing needs.
15+ Years Tenure
Our Nelnet back-office supervisors and leaders have an average tenure of 15.3 years, giving them knowledge to train and coach effective teams.
Size and Scalability
Our team of 1,000+ back-office processing associates are located across 17 office locations in eight states, providing reliability and scalability to meet your needs.
With over four decades of diverse processing experience across complex, highly regulated industries, we’ve developed a full array of offerings that have helped our businesses thrive. With our back-office processing solution, our expertise is your gain.
Focus on the most important goals while we handle processing for you.
Let your team spend time on more important things – like expansion or customer satisfaction. Our expert team simplifies processing and provides reporting and reconciliation back to you.Contact Us Today
Industries We Serve
In offering efficient, effective, and scalable back-office processing, with advanced customer transparency and reporting, Nelnet provides unmatched value to our partners and customers working within various industries.
As the Pennsylvania Higher Education Assistance Agency Leaves Loan Servicing, Nelnet Has Their Back
When PHEAA announced in July 2021 that they would stop servicing federal student loans effective December 2021, they began migrating their loans and special Public Service Loan Forgiveness (PSLF) responsibilities to another servicer. In October, the U.S. Department of Education announced a temporary expansion of PSLF program’s eligibility requirements, creating an influx of new applications that PHEAA was unable to handle. Nelnet proved a collaborative partner, quickly processing tens of thousands of applications accurately.Read the Case Study
We’re always exploring new ways to transform our business. We’re dedicated to understanding industry trends and regulations – and sharing with and learning from others. What drives us may give your business an edge, too.
Are you looking for your federal student loan serviced by Nelnet?
If you’re a borrower looking for help with your federal student loan(s), please visit www.Nelnet.com. Unfortunately, we can not respond to borrower inquiries submitted through this site's contact forms. The www.nelnet.com team is happy to help you.Visit Site : Are you looking for your federal student loan serviced by Nelnet?
If you need to scale quickly, filling gaps with systems, people, and processes that are proven to deliver positive customer experiences and success for your organization, contact us today. We look forward to offering flexible services to fit your unique needs.
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