Comprehensive, Scalable Back-Office Processing You Can Trust

Maximize your organization’s capabilities with our efficient, effective, and scalable back-office processing. Easily keep tabs on how your business is operating with our advanced customer transparency and reporting services. Partner with us – and focus on growing your core business while improving throughput and compliance. Our streamlined approach delivers on-time processing with great service to your customers.

Extensive Knowledge and Expertise

Our solution uses proven best practices and innovative technology to deliver efficient processing. But what really makes us unique is the capacity of our people to handle any processing needs.

15+ Years Tenure

Our Nelnet back-office supervisors and leaders have an average tenure of 15.3 years, giving them knowledge to train and coach effective teams.

Size and Scalability

Our team of 1,000+ back-office processing associates are located across 17 office locations in eight states, providing reliability and scalability to meet your needs.

Our Offerings

With over four decades of diverse processing experience across complex, highly regulated industries, we’ve developed a full array of offerings that have helped our businesses thrive. With our back-office processing solution, our expertise is your gain.

Data Processing

Keep your teams focused on the most important tasks to your business while our team handles data entry and processing. Our proven quality management ensures information is accurate and thoroughly reviewed for accurate entry back to you.

Intake and Imaging

Inbound customer documents can be integrated with your existing workflow management system, or we can customize your workflow needs, improve efficiencies, and manage the intake and imaging process to provide you with security and quality results.

Payment Processing

Provide your customers with payment flexibility, however they'd like to pay and on their schedule. We can help you effectively manage and oversee all transactions with proven audit and internal controls to simplify financial oversight and reconciliation for you.

Credit Dispute Processing

Allow your team to focus on high-priority tasks without sacrificing service levels by having highly trained staff focus on high-priority tasks to ensure you meet the Fair Credit Reporting Act’s requirements, as well as update the third-party systems.

Application Processing and Verification

We integrate our systems with yours to provide multiple application management options that meet diverse program requirements. You and your customers will mutually benefit from our simple data entry process, efficient turnaround times, commitment to accuracy, and clear, concise, compliant results.

Mail Fulfillment

Increase your mailing capacity with confidence that your materials will be fulfilled and shipped on time – without complications. Plus, you’ll enjoy potential cost savings with bulk mail discounts, due to our mail volumes.

Focus on the most important goals while we handle processing for you.

Let your team spend time on more important things – like expansion or customer satisfaction. Our expert team simplifies processing and provides reporting and reconciliation back to you.

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Industries We Serve

In offering efficient, effective, and scalable back-office processing, with advanced customer transparency and reporting, Nelnet provides unmatched value to our partners and customers working within various industries.

Related Nelnet Brands

Nelnet provides valuable solutions across multiple business lines. We invite you to explore our brands related to back-office processing.

As the Pennsylvania Higher Education Assistance Agency Leaves Loan Servicing, Nelnet Has Their Back

When PHEAA announced in July 2021 that they would stop servicing federal student loans effective December 2021, they began migrating their loans and special Public Service Loan Forgiveness (PSLF) responsibilities to another servicer. In October, the U.S. Department of Education announced a temporary expansion of PSLF program’s eligibility requirements, creating an influx of new applications that PHEAA was unable to handle. Nelnet proved a collaborative partner, quickly processing tens of thousands of applications accurately.

Read the Case Study

Are you looking for your federal student loan serviced by Nelnet?

If you’re a borrower looking for help with your federal student loan(s), please visit Unfortunately, we can not respond to borrower inquiries submitted through this site's contact forms. The team is happy to help you.

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If you need to scale quickly, filling gaps with systems, people, and processes that are proven to deliver positive customer experiences and success for your organization, contact us today. We look forward to offering flexible services to fit your unique needs.

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