At Nelnet, we pride ourselves on serving others. Our top priorities are the health and safety of our associates and customers and our civic responsibility to do what we can to reduce the spread of COVID-19. With a majority of our associates working from home, we are here to keep our people, customers, and communities connected to move forward and be stronger than ever.

Important Notice: In response to COVID-19, we are working with the U.S. Department of Education to temporarily postpone payments and reduce the interest rate to 0% on federally-held student loans.

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Hi, We’re Nelnet.

Yes, we’re a student loan servicing company – but we do far more than that. We’re also a professional services company, consumer loan originator and servicer, payment processor, telecommunications innovator, and K-12 and higher education expert. For more than 40 years, we’ve been serving our communities and making our customers' dreams possible.

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Nelnet Bank: Open for Business. Education. And Dreams.

We’ve created a new kind of bank: one that helps families achieve their dreams with financial knowledge and access to education. With financial strength and stability, 40+ years of student loan expertise, and exceptional customer service – who better than Nelnet to transform digital banking?

Creating a Culture of Accessibility in Your Business

Discover how to integrate accessibility into your regular, everyday processes, develop it as an enterprise-wide skillset, and champion it as a vital part of your company culture. Nelnet’s lead accessibility architect Marc Thorson reveals how, by embracing accessibility, we can truly serve everyone.

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Contributing to a Cleaner, Greener Planet

Nelnet understands the importance of making clean, renewable energy accessible to everyone. Since 2018, we’ve funded or committed to fund nearly $162 million to build community solar projects across the country. And, through our new brand Nelnet Renewable Energy, we’re proudly supporting others in their quests for greener living.

Learn More about Nelnet Renewable Energy

How Automating Payment Plans Helped Indiana University

Processing $2 billion of annual receivables for 95,000 students is a challenge – particularly when some of them are falling behind on payments. Discover how Nelnet Campus Commerce helped this large campus process nearly $1 million from past due accounts – while improving student satisfaction and easing administrative workload.

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Summit Ridge and 1st Source Bank Expand Partnership in Debt and Tax Equity Deal

Summit Ridge Energy and 1st Source Bank today announced the expansion of their partnership.

From Interns to Full-Time Associates – Who’s #NewToNelnet in November 2020?

Meet Juan Vasquez and Timothy Kempster, two former Nelnet interns who became full-time Nelnet associates.

Keep Your Data (Not Your Head) In the Cloud

Explore what cloud-based platforms have to offer: flexibility, scalability, resiliency, and a high level of configurability to meet client needs.

Insights To Transform Your Business.

At Nelnet, we’re intensely focused on growing our business and enhancing our offerings to better serve customers and clients. But positive change doesn’t just happen – it takes hard work. So we study. We test. We analyze. And we test again. Because our commitment to help others reach their potential is relentless.


Working Together in a Virtual Office

We’re sharing some new ways to foster collaboration within a virtual office.

Learn about new collaboration ideas for your virtual office

Institutions Benefit from Payment Plans

Research shows students who utilize a payment plan are nearly 8% more likely to retain from semester-to-semester.

Find out how payment plans positively impact student retention
Case Study

Proto-Personas Create Customer Empathy

Improve your customer experience strategy by understanding your customers — even if you have limited research resources.

Learn how proto-personas can help

By the Numbers










Million Customers





Power Your Potential With Nelnet

Nelnet believes service is more than just what you do – it’s who you are. We have thousands of associates working for a wide variety business segments – all committed to one thing: serving our customers, our communities, and each other. If you share our commitment to service, discover how Nelnet can help make your dreams possible.

Customer Support

Nelnet’s first core value is providing superior customer experiences, and we can’t do that without a robust team of customer support professionals. These vital associates deal in everything from student loan servicing to home improvement contractors.

Information Technology

The Silicon Prairie is alive and well – and we’re proof of it. Backed by the resources of a large corporation and motivated by the culture of a close-knit family, our engineers and developers are always looking toward the next big development.


Combining expert technicians and friendly customer support, ALLO brings the fiber future to life. From its foundation in small-town western Nebraska to its status as a world-class internet trailblazer today, ALLO embodies Nelnet’s innovative spirit.