Customer Support in Action
You might be under the impression that our customer support teams work only in student loan servicing – but you’d be only half-right. These teams deal in everything from student loan billing to locating the nearest home improvement contractor.
Student Loan Servicing
Nelnet’s Customer Interaction Center provides unmatched customer service to federal student loan borrowers. These associates handle incoming borrower interactions and solve problems over the phone and via webchat.
Business Process Outsourcing
Nelnet mastered the art of customer support with loan servicing, so we thought we’d up the ante by providing that same support for other companies. Business Process Outsourcing (BPO) team members communicate and assist customers from a variety of outside businesses, including the Arbor Day Foundation, HomeAdvisor, ACE Energy, and more.
Ready to Apply
A biweekly paycheck is just one reason our associates love a job in customer support at Nelnet. Check out these other perks.
My co-workers and my team are the best part of my job. Seeing them develop and advance in the company, and seeing people who I’ve trained become leaders and trainers themselves is the most satisfying thing. It makes me feel like I’ve done something right.
I started off as a temp four years ago, and I’ve moved up since then. It’s nice having a flexible schedule, and they’re so understanding when you’re going through something personal. It’s like a big family here.