Customer Support in Action

Our teams are equipped to work in a variety of industries from student loan servicing to community solar. Each team gives customers with a well-supported experience, working hard to meet every need.

Student Loan Servicing

Nelnet’s Customer Interaction Center provides unmatched customer service to federal student loan borrowers. These associates are always ready to solve problems over the phone and via webchat.

Business Process Outsourcing

Nelnet mastered the art of customer support with loan servicing, so we thought we’d up the ante by providing that same committed support for other companies. Business Process Outsourcing (BPO) team members communicate with and assist customers from a variety of outside businesses, including industry leaders from across the country.

Business Process Outsourcing


A biweekly paycheck is just one reason our associates love a job in customer support at Nelnet. Check out these other perks.

Generous Earned Time Off

Generous Time Off

Have you been planning a getaway for months? Years? Our average associate earns over 176 hours of time off between Earn Time Off (ETO) and floating holidays. Now’s the perfect time to start booking that dream vacation.

Free Health Benefit Premiums

Earn Free Health Premiums

Hit all your health goals and you may qualify for free associate-only health premiums or discounted family premiums. That means money back in your pocket every month for staying healthy!

Health and Wellness Programs

Take big steps toward all your wellness goals with support programs designed to aid your physical, mental, emotional and financial well-being.

401(k) and Loan Repayment Program

401(k) and Student Loan Repayment

We support your hard work by matching 100% of your first 3% contribution to your 401(k), and 50% on the next 2%. Opt to put some (or all) of your employer-matched funds toward your student loans.

Job Security

Job Security

Nelnet's businesses have been thriving for decades, and we’re only continuing to diversify. Associates can feel secure in their careers and unlock opportunities to advance within our companies.

Wellness Incentive

Participate in quarterly wellness challenges and earn up to $1,800 per year deposited into your tax-free Health Savings Account (HSA).

My co-workers and my team are the best part of my job. Seeing them develop and advance in the company, and seeing people who I’ve trained become leaders and trainers themselves is the most satisfying thing. It makes me feel like I’ve done something right.

Nelnet Associate Headshot

Loan Servicing Team Lead

I started off as a temp four years ago, and I’ve moved up since then. It’s nice having a flexible schedule, and they’re so understanding when you’re going through something personal. It’s like a big family here.

Nelnet Associate Headshot

Representative II

Find Your Spot on Our Team

Customer support positions at Nelnet offer you professional growth and benefits to fit your life, along with an awesome work environment. What are you waiting for?

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