Customer Support in Action

You might be under the impression that our customer support teams work only in student loan servicing – but you’d be only half-right. These teams deal in everything from student loan billing to locating the nearest home improvement contractor.

Nelnet Associate Customer Support Smile

Student Loan Servicing

Nelnet’s Customer Interaction Center provides unmatched customer service to federal student loan borrowers. These associates handle incoming borrower interactions and solve problems over the phone and via webchat.

Nelnet Supporting Women's Careers in Technology

Business Process Outsourcing

Nelnet mastered the art of customer support with loan servicing, so we thought we’d up the ante by providing that same support for other companies. Business Process Outsourcing (BPO) team members communicate and assist customers from a variety of outside businesses, including the Arbor Day Foundation, HomeAdvisor, ACE Energy, and more.


A biweekly paycheck is just one reason our associates love a job in customer support at Nelnet. Check out these other perks.

Generous Earned Time Off

Generous Time Off

Have you been planning a getaway for months? Years? Our average associate earns over 176 hours of time off between Earn Time Off (ETO) and floating holidays. Now’s the perfect time to start booking that dream vacation.

Free Health Benefit Premiums

Earn Free Health Premiums

Hit all your health goals and you may qualify for free associate-only health premiums or discounted family premiums. That means money back in your pocket every month for staying healthy!

Employee Referral Bonuses

Referral Bonuses

When someone you refer for an open position is an active employee for six months, you'll receive a $250 bonus.

Health and Wellness Programs

Participate in quarterly wellness challenges and earn up to $1,200 per year deposited into your Health Savings Account (HSA).

401(k) and Loan Repayment Program

401(k) and Student Loan Repayment

You work hard, so we’re here to support your 401(k) contributions and student loan repayment. We’ll match 100% of your first 3% contribution, and 50% on the next 2%.

Job Security

Job Security

Nelnet's businesses have been thriving for decades, and we’re only continuing to diversify. Associates can feel secure in their careers and unlock opportunities to advance within our companies.

My co-workers and my team are the best part of my job. Seeing them develop and advance in the company, and seeing people who I’ve trained become leaders and trainers themselves is the most satisfying thing. It makes me feel like I’ve done something right.

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Loan Servicing Team Lead

I started off as a temp four years ago, and I’ve moved up since then. It’s nice having a flexible schedule, and they’re so understanding when you’re going through something personal. It’s like a big family here.

Nelnet Associate Headshot


Representative II