Article

How AI Can Improve Your Customer Experience

In recent years, artificial intelligence (AI) is playing a larger role in helping organizations provide better customer experiences. At Nelnet, where the purpose is to serve, discover how AI is revolutionizing service.

Associate Performance
Article

The Evolution of Nelnet Ventures

Explore how Nelnet’s corporate venture capital team began, where and why they invest, how they differ from other CVCs, why they’ve succeeded, and how they help drive Nelnet’s culture of innovation.

Strategy
Article

Xetta: The Foundation of Payments at UNSW

With 70,000 students from more than 130 countries across three campuses, the University of New South Wales (UNSW) has a particularly complex payment landscape.

Customer Success

xetta
Article

Building a New Focus (and Pillar) on Innovation

A cross-functional team at Nelnet recently set out to answer the question, “How do we make sure innovation is part of everyday life for every associate?” Discover what the team learned, and how it spurred innovative thinking across the company.

Strategy
Article

Understanding Wireless Device Strength

Our technicians and support team often throw out terms like wireless interference,” “channel congestion,” and “big red showdown.” It’s easy to forget that not everyone shares our enthusiastic obsession with all things tech. Let’s dive into wireless devices, their capabilities, and their downfalls.

Technology

Fiber Communications
Article

The Future is Fusion: Introducing the Nelnet Cyber Fusion Center

Innovation is about seeing the world differently and solving practical problems that need to be solved. It begins with developing a culture of learning and unlearning. It begins with exploration. Nelnet’s director of innovation Brian Ardinger reveals ways to accelerate your exploration efforts — and reap big rewards.

Cybersecurity

Business Process Outsourcing
Article

New ACH Web Debit Validation

The National Automated Clearing House Association (or if you like acronyms, NACHA) is now requiring any new, first-time payments from an account to be validated before accepting the first payment made. We’re implementing this in our system effective on September 1, 2021.

Technology

Payment Processing
Whitepaper

Get Our E-book: Assessing and Addressing Your School’s Financial Health

Identify best practices to improve your school’s financial health – even during times of uncertainty – with tips from our e-book.

Thought Leadership

Financial Management + Online Giving
Article

Digital Transformation Opportunities for Local Councils

Councils are under pressure to be more efficient and cost-effective - and to deliver services to increasingly sophisticated and tech-savvy customers.

Technology

Integrated Commerce