A Trusted Partner in Support of State Government’s Mission
As an experienced and trusted partner to state government entities and agencies, Nelnet leverages a full range of advanced solutions and experience working in highly regulated industries to help you achieve your targets – all while delivering outstanding service for you and your constituents.
Creating a Positive Citizen Experience
Citizens’ expectations of their interactions with state agencies have dramatically changed. Today, citizens expect and demand that these interactions are on par with their experiences with private agencies. Nelnet is your proven partner for managing and advancing vital agency processes and deploying innovative technology solutions that increase productivity and efficiency to better support the needs of the people you serve.
State Government Experience
Nelnet provides government-specific solutions backed by years of experience serving state government agencies.
Nelnet reveals critical citizen insights and uses objective experience research to remove barriers and create data-driven designs for systems, websites, and internal tools.
As a trusted partner, our team customizes solutions to fit your needs and provide ongoing support.
Nelnet’s government services are all supported by Nelnet’s expert compliance and cybersecurity teams.
Nelnet integrates technology with efficient, effective, and scalable support solutions that provide a human connection, providing citizens with outstanding support and service.
Nelnet’s solutions address the unique needs of your agency – and the people you serve. From migrating, modernizing, or re-architecting applications to achieving or maintaining accessibility to providing white-label call center service and support, our expert teams deliver outstanding citizen interactions and outcomes.
Case Study: Nevada Department of Employment, Training and Rehabilitation
State governments face a significant challenge with fraud, which can take many forms and result in substantial financial losses. Agencies must stay vigilant and take proactive steps to combat fraud, ensuring that public funds are used for their intended purposes and protecting the integrity of the state’s financial systems. Discover how Nelnet was able to help this Nevada state agency accurately and efficiently address a rapid influx of claims.
The detection and prevention of fraud can be complex and resource intensive, requiring sophisticated fraud detection systems, robust data analytics, and highly trained staff. Nevada’s Department of Employment, Training and Rehabilitation (DETR) determined it was inadequately staffed to investigate, adjudicate, and recover fraudulent claims internally due to the COVID-19 pandemic’s impact on the state’s unemployment rate.
To support Nevada’s DETR with identifying fraudulent activity impacting the state and claimants, Nelnet was awarded a four-year contract. As part of this contract, Nelnet provides this state agency with back-office staff and 75 full-time contact center agents to provide these valuable services.
Nelnet’s back-office staff reviews unemployment claims to determine their authenticity.
Nelnet’s agents use outbound email, telephone, and other communications to beneficiaries and their employers, obtaining documentation necessary to validate their unemployment claims.
With Nelnet’s help, Nevada’s DETR was able to efficiently and accurately review and investigate overpayments and fraudulent claims, and improve proficiency for achieving the targeted number of reviews.
Overpayment Reviews Completed Within 3 Days of Activation
Identity Claims Reviewed Within 10 Weeks
Improved Proficiency Score for Achieving the Targeted Number of Reviews
We look forward to talking with you about our flexible solutions and services developed to meet the unique needs of government agencies.
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