Partnering with Local Agencies to Create the Optimal Customer Experience

As an experienced and trusted partner to local government entities and agencies, Nelnet provides comprehensive, flexible, and innovative solutions with outstanding service for you and your constituents.

Creating a Positive Customer Experience

Customers’ expectations of their interactions with local agencies have dramatically changed. Today, customers expect and demand that these interactions are on par with their experiences with private agencies. Nelnet is your proven partner for managing and advancing vital agency processes and deploying innovative technology solutions that increase productivity and efficiency to better support the needs of the people you serve.

Local Government Experience

Nelnet provides government-specific solutions backed by years of experience serving local government agencies.

Customer Focused

Nelnet reveals customer insights and uses objective experience research to remove barriers and create data-driven designs for systems, websites, and internal tools.

Trusted Partnerships

As a trusted partner, our team customizes solutions to fit your needs and provide ongoing support.

Compliance Focused

Nelnet’s government services are all supported by Nelnet’s expert compliance and cybersecurity teams.

Integrated Support

Nelnet integrates technology with efficient, effective, and scalable support solutions that provide a human connection, providing customers with outstanding support and service.

Explore Nelnet’s Local Government Services

Ready to go further? Discover how Nelnet can help you better serve your customers and achieve your mission.

Contact Us Today

Our Offerings

Nelnet’s solutions address the unique needs of your agency – and the people you serve. From migrating, modernizing, or re-architecting applications to achieving or maintaining accessibility to providing white-label contact center service and support, our expert teams deliver outstanding customer interactions and outcomes.

Financial Systems Development and Modernization

Nelnet has the expertise and technology to provide local agencies with comprehensive financial system solutions that ensure funds get into the right hands quickly and accurately while managing repayment securely and in compliance with laws and regulations.

Contact Center

Nelnet’s efficient, effective, and scalable consumer care services provide compassionate and empathetic human connections that deliver positive outcomes. Just as your customers count on you, you can count on us.

Back-Office Processing

Nelnet maximizes your agency’s back-office processing capabilities with a comprehensive approach to data security and compliance regulations that ensures a secure and safe environment.


Our technology experts provide your agency with the tools and support needed to create exceptional user experiences to meet your customers’ needs. Elevate your digital experience with our data-driven, UI/UX approach. We provide accessible, compliant experiences, and modernized platforms, while seamlessly integrating new functionality into legacy systems.

Renewable Energy

Nelnet’s vertically integrated model allows us to provide end-to-end solar installation service to help your organization achieve cost savings for years to come with the implementation of clean energy solutions.

Contact Us

We look forward to talking with you about our flexible solutions and services developed to meet the unique needs of government agencies.

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