Partnering with Local Agencies to Create the Optimal Customer Experience

As an experienced and trusted partner to local government entities and agencies, Nelnet provides comprehensive, flexible, and innovative solutions with outstanding service for you and your constituents.

Our Offerings

Nelnet’s solutions address the unique needs of your agency – and the people you serve. From migrating, modernizing, or re-architecting applications to achieving or maintaining accessibility to providing white-label contact center service and support, our expert teams deliver outstanding customer interactions and outcomes.

Customer-Centric Services

In today's digital age, government agencies must prioritize customer-centric services that align closely with the needs and priorities of the people they serve. With our expertise, government agencies can confidently provide seamless, user-friendly experiences to customers across demographics, fostering trust and satisfaction in public service delivery.

Operational Optimization and Support

Unlock the full potential of your agency with our comprehensive operational optimization and support services. Whether it’s refining processes, implementing cutting-edge technologies, or providing ongoing support, we empower your organization to adapt and thrive in today’s ever-evolving governance landscape. Trust us to be your partner in achieving operational excellence.

Technology Solutions

The government faces an ongoing imperative to optimize the efficiency and efficacy of its technology services. Nelnet’s technology services can help bridge gaps in government agencies' technology capabilities, fostering streamlined technology governance and resource utilization. Leveraging our technology solutions not only showcases responsible fiscal stewardship but also guarantees the fulfillment of user expectations, the timely delivery of services, and the upholding of public trust.

Contact Center

Nelnet’s efficient, effective, and scalable consumer care services provide compassionate and empathetic human connections that deliver positive outcomes. Just as your customers count on you, you can count on us.

Renewable Energy

Nelnet’s vertically integrated model allows us to provide end-to-end solar installation service to help your organization achieve cost savings for years to come with the implementation of clean energy solutions.

Explore Nelnet’s Local Government Services

Ready to go further? Discover how Nelnet can help you better serve your customers and achieve your mission.

Contact Us Today

Creating a Positive Customer Experience

Customers’ expectations of their interactions with local agencies have dramatically changed. Today, customers expect and demand that these interactions are on par with their experiences with private agencies. Nelnet is your proven partner for managing and advancing vital agency processes and deploying innovative technology solutions that increase productivity and efficiency to better support the needs of the people you serve.

Local Government Experience

Nelnet provides government-specific solutions backed by years of experience serving local government agencies.

Customer Focused

Nelnet reveals customer insights and uses objective experience research to remove barriers and create data-driven designs for systems, websites, and internal tools.

Trusted Partnerships

As a trusted partner, our team customizes solutions to fit your needs and provide ongoing support.

Compliance Focused

Nelnet’s government services are all supported by Nelnet’s expert compliance and cybersecurity teams.

Integrated Support

Nelnet integrates technology with efficient, effective, and scalable support solutions that provide a human connection, providing customers with outstanding support and service.

City of Manitou Springs, Colorado

Discover how Nelnet helped this Colorado municipality accurately and efficiently rectify accessibility gaps and create an equitable, accessible, and inclusive online environment.

The Challenge

The City of Manitou Springs, Colorado, recognized the need for all residents, regardless of ability, to access and benefit from its online resources, driven by a commitment to the Persons with Disabilities Act. To ensure full digital participation, the city launched an initiative to identify and rectify gaps in compliance with WCAG 2.1 A and AA standards, creating an equitable and inclusive online environment for every resident.

The Solution

The City of Manitou Springs teamed up with Nelnet Accessibility Services to achieve digital equity. Nelnet’s meticulous review and remediation transformed the city’s digital landscape, ensuring compliance with WCAG 2.1 A and AA standards. Nelnet’s expertise helped create a roadmap for exceeding Colorado’s accessibility regulations, showcasing Manitou Springs’ commitment to setting new benchmarks in digital inclusivity.

Digital Accessibility

Making inclusivity your strength, our approach enhances user experience across digital platforms aligning with compliance standards, fostering a culture of inclusivity and respect.

The Results

The City of Manitou Springs leveraged Nelnet’s Accessibility Services, including:

  • Auditing public portals in which the public engages and receives information, including web pages and documents.
  • Creating a training plan for document accessibility.
  • Assessing existing tools to provide guidance on how to publish accessible content.
  • Developing a transition plan with Manitou Springs to address its digital accessibility needs.

The collaboration between the City of Manitou Springs and Nelnet Accessibility Services seamlessly blended expertise and vision, crucial for achieving the city’s accessibility goals. Nelnet’s responsive and communicative approach ensured a strong partnership, enabling the city to surpass its objectives and provide every resident with a confident digital experience.

Contact Us

We look forward to talking with you about our flexible solutions and services developed to meet the unique needs of government agencies.

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