Case Study: Managing Loan Repayments for the U.S. Department of Education/Federal Student Aid

The U.S. Department of Education’s Federal Student Aid (FSA) program is one of the federal government’s most complex and far-reaching initiatives. Ensuring effective loan servicing for millions of borrowers requires efficient application processing, diligent fund management, and borrower support.

For the millions of consumers with federal student loans, navigating options like forbearance, deferment, and a range of payment plans can be overwhelming. For FSA, overseeing these loans and coordinating with multiple servicers to deliver seamless borrower support and reduce defaults is a substantial task. FSA turned to Nelnet to provide technology-driven solutions and enhanced customer service to meet its operational needs and help borrowers successfully manage their loans.

As the nation’s largest federal student loan servicer, Nelnet has worked with FSA for over 14 years providing a scalable, secure, and customer-centric loan servicing platform. In the process, Nelnet has built a reputation for reliability, innovation, and exceptional service. This partnership focuses on meeting key agency goals, such as reducing borrower delinquency and default rates, while offering a streamlined experience that aligns with the FSA’s standards and objectives.

Nelnet’s strong performance and reputation with FSA have resulted in a new servicing contract set to begin in 2025, marking an ongoing commitment to innovation and operational excellence.

Nelnet’s long-standing partnership with FSA highlights our role as a trusted provider of student loan servicing and technology solutions. As FSA continues prioritizing borrower support and efficient loan management, Nelnet remains committed to delivering scalable, innovative solutions that enhance the borrower experience and support FSA’s mission.