A Proven, Trusted Partner With Deep Program Expertise

For more than 40 years, we’ve been a leader in federal student loan servicing, compliantly and efficiently handling complex loans for the Department of Education and its millions of students. Our flexible technology scales quickly and accurately – and is proven to maintain service levels for changing portfolio and program needs. Our deep program knowledge and commitment to service make us a trusted partner for the Department and its customers.

Our Offerings

With our flexible, scalable technology, experts with deep knowledge and capacity to learn new programs, and proven processes, there is no solution better for offering on-time, risk-free, efficient service delivery.

Loan Application Processing

Our flexible, white-label solution provides premier loan application processing with positive customer experiences and outcomes, supported by a trusted partner. Our proven solution exceeds operational requirements and is easily scaled and adapted to complex federal student loan programs.

Loan Servicing

A leading servicer with proven successful repayment and customer satisfaction among borrowers, Nelnet services $473 billion in federal student loans. Our reliable, customizable solution and advanced technology help us successfully and efficiently service loan programs while reducing cost and risk.


Our highly configurable, cloud- and microservices-based platform ensures we can process applications efficiently, reliably, and in compliance with standards. In addition to intuitive technology, we offer efficiencies to taxpayers and the Department – and repayment success for borrowers.

Contact Center

Our proven solution provides high-quality customer service with measurable results. Our associates excel at delivering effective customer service in complex, regulated markets to build and maintain positive customer relationships, helping us achieve high rankings for borrower customer satisfaction.

Total and Permanent Disability

Nelnet’s ability to provide accurate and timely application processing for Total and Permanent Disability – a highly complex specialized program – led to our organization handling processing of all TPD applications. We deliver compliant, efficient process, no matter how complex the program.

Industries We Serve

In offering efficient, compliant loan management, deep federal student loan program expertise, and exceptional service, Nelnet provides unmatched value to our partners and customers working within various industries.

Related Nelnet Brands

Nelnet provides valuable solutions across multiple business lines. We invite you to explore our brands related to federal student loan management.