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NYSE: NNI
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Our customers are our clients, leaders, team members, and peers. I love the fact that every day the people I work with are completely different.
Stacy
Nelnet manager
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A Proven, Trusted Partner With Deep Program Expertise
For more than 40 years, we’ve been a leader in federal student loan servicing, compliantly and efficiently handling complex loans for the Department of Education and its millions of students. Our flexible technology scales quickly and accurately – and is proven to maintain service levels for changing portfolio and program needs. Our deep program knowledge and commitment to service make us a trusted partner for the Department and its customers.
Our Offerings
With our flexible, scalable technology, experts with deep knowledge and capacity to learn new programs, and proven processes, there is no solution better for offering on-time, risk-free, efficient service delivery.
Loan Application Processing
Our flexible, white-label solution provides premier loan application processing with positive customer experiences and outcomes, supported by a trusted partner. Our proven solution exceeds operational requirements and is easily scaled and adapted to complex federal student loan programs.
Loan Servicing
A leading servicer with proven successful repayment and customer satisfaction among borrowers, Nelnet services $473 billion in federal student loans. Our reliable, customizable solution and advanced technology help us successfully and efficiently service loan programs while reducing cost and risk.
Technology
Our highly configurable, cloud- and microservices-based platform ensures we can process applications efficiently, reliably, and in compliance with standards. In addition to intuitive technology, we offer efficiencies to taxpayers and the Department – and repayment success for borrowers.
Contact Center
Our proven solution provides high-quality customer service with measurable results. Our associates excel at delivering effective customer service in complex, regulated markets to build and maintain positive customer relationships, helping us achieve high rankings for borrower customer satisfaction.
Total and Permanent Disability
Nelnet’s ability to provide accurate and timely application processing for Total and Permanent Disability – a highly complex specialized program – led to our organization handling processing of all TPD applications. We deliver compliant, efficient process, no matter how complex the program.
Industries We Serve
In offering efficient, compliant loan management, deep federal student loan program expertise, and exceptional service, Nelnet provides unmatched value to our partners and customers working within various industries.
Financial Services
With decades of experience with loans to payment plans and more, Nelnet’s longevity and reputation in this industry thrive based on our innovation, compliance, quality, efficiency, and customer experience.
Government
Our extensive experience working in highly regulated industries makes us a proven, trusted, compliant partner capable of helping federal, state, and local agencies achieve a variety of complex goals efficiently, with minimal risk.
Technology
At Nelnet, we know the most innovative technology anticipates customer needs, provides exceptional user experience, is flexible and easily integrated – and must be supported by real people providing expert service.
Professional Services
Over four decades, we’ve created efficiencies and best practices that have helped us succeed. By sharing our expertise and flexible, innovative solutions, we help our partners transform the way they do business.
Education
Nelnet was founded on making our customers’ educational dreams possible. Our partners in this industry know that our commitment to education – from K-12 to higher education – is part of what defines us.
Related Nelnet Brands
Nelnet provides valuable solutions across multiple business lines. We invite you to explore our brands related to federal student loan management.
Nelnet Insights
We’re always exploring new ways to transform our business. We’re dedicated to understanding industry trends and regulations – and sharing with and learning from others. What drives us may give your business an edge, too.