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NYSE: NNI
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Our customers are our clients, leaders, team members, and peers. I love the fact that every day the people I work with are completely different.
Stacy
Nelnet manager
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Customer Support in Action
Our teams are equipped to work in a variety of industries from student loan servicing to community solar. Each team gives customers with a well-supported experience, working hard to meet every need.
Student Loan Servicing
Nelnet’s Customer Interaction Center provides unmatched customer service to federal student loan borrowers. These associates are always ready to solve problems over the phone and via webchat.
Business Process Outsourcing
Nelnet mastered the art of customer support with loan servicing, so we thought we’d up the ante by providing that same committed support for other companies. Business Process Outsourcing (BPO) team members communicate with and assist customers from a variety of outside businesses, including industry leaders from across the country.
Business Process OutsourcingBenefits
A biweekly paycheck is just one reason our associates love a job in customer support at Nelnet. Check out these other perks.
Generous Time Off
Have you been planning a getaway for months? Years? Our average associate earns over 176 hours of time off between Earn Time Off (ETO) and floating holidays. Now’s the perfect time to start booking that dream vacation.
Earn Free Health Premiums
Hit all your health goals and you may qualify for free associate-only health premiums or discounted family premiums. That means money back in your pocket every month for staying healthy!
Health and Wellness Programs
Take big steps toward all your wellness goals with support programs designed to aid your physical, mental, emotional and financial well-being.
401(k) and Student Loan Repayment
We support your hard work by matching 100% of your first 3% contribution to your 401(k), and 50% on the next 2%. Opt to put some (or all) of your employer-matched funds toward your student loans.
Job Security
Nelnet's businesses have been thriving for decades, and we’re only continuing to diversify. Associates can feel secure in their careers and unlock opportunities to advance within our companies.
Wellness Incentive
Participate in quarterly wellness challenges and earn up to $1,800 per year deposited into your tax-free Health Savings Account (HSA).
My co-workers and my team are the best part of my job. Seeing them develop and advance in the company, and seeing people who I’ve trained become leaders and trainers themselves is the most satisfying thing. It makes me feel like I’ve done something right.
Donald
Loan Servicing Team Lead
I started off as a temp four years ago, and I’ve moved up since then. It’s nice having a flexible schedule, and they’re so understanding when you’re going through something personal. It’s like a big family here.
Jamie
Representative II
Find Your Spot on Our Team
Customer support positions at Nelnet offer you professional growth and benefits to fit your life, along with an awesome work environment. What are you waiting for?
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