Careers in Customer Support
Nelnet’s #1 core value is providing superior customer experiences, and we can’t do that without a robust team of customer support professionals. These associates act as the face of our company and the oil that keeps the Nelnet machine running smoothly.
Customer Support in Action
You might be under the impression that our customer support teams work only in student loan servicing – but you’d be only half-right. These teams deal in everything from student loan billing to locating the nearest home improvement contractor.
Student Loan Servicing
Nelnet’s Customer Interaction Center provides unmatched customer service to federal student loan borrowers. These associates handle incoming borrower interactions and solve problems over the phone and via webchat.
Business Process Outsourcing
Nelnet mastered the art of customer support with loan servicing, so we thought we’d up the ante by providing that same support for other companies. Business Process Outsourcing (BPO) team members communicate and assist customers from a variety of outside businesses, including the Arbor Day Foundation, HomeAdvisor, ACE Energy, and more.
A biweekly paycheck is just one reason our associates love a job in customer support at Nelnet. Check out these other perks.
Generous Time Off
Have you been planning a getaway for months? Years? Our average associate earns over 176 hours of time off between Earn Time Off (ETO) and floating holidays. Now’s the perfect time to start booking that dream vacation.
Earn Free Health Premiums
Hit all your health goals and you may qualify for free associate-only health premiums or discounted family premiums. That means money back in your pocket every month for staying healthy!
When someone you refer for an open position is an active employee for six months, you'll receive a $250 bonus.
Health and Wellness Programs
Participate in quarterly wellness challenges and earn up to $1,200 per year deposited into your Health Savings Account (HSA).
401(k) and Student Loan Repayment
You work hard, so we’re here to support your 401(k) contributions and student loan repayment. We’ll match 100% of your first 3% contribution, and 50% on the next 2%.
Nelnet's businesses have been thriving for decades, and we’re only continuing to diversify. Associates can feel secure in their careers and unlock opportunities to advance within our companies.
I started off as a temp four years ago, and I’ve moved up since then. It’s nice having a flexible schedule, and they’re so understanding when you’re going through something personal. It’s like a big family here.
- Jamie Kapke, Representative II
My co-workers and my team are the best part of my job. Seeing them develop and advance in the company, and seeing people who I’ve trained become leaders and trainers themselves is the most satisfying thing. It makes me feel like I’ve done something right.
- Donald Washington, Loan Servicing Team Lead