Case Study

Virginia Tech Sustains PCI Compliance 

Compliance with the Payment Card Industry Data Security Standard is particularly difficult for campuses, but we helped Virginia Tech sustain compliance.

Customer Success

Information Security
Case Study

Increased Efficiency, Decreased Redundancy: The Paperless Business Office

The Pine School partnered with FACTS to go paperless, increase efficiency, and decrease redundancy in the business office.

Technology

Financial Management
Article

Resources for New Financial Aid Professionals 

Working in financial aid requires a huge learning curve. We suggest resources for new professionals in your office.

Customer Success

Loan Certification and Disbursement
Article

Graduate School Borrowing: Unique Challenges and Impacts 

Repayment counseling for graduate students is more challenging than for undergraduates due to complexities in graduate school borrowing.

Financial Literacy

Loan Selection and Student Education
Article

Resources for Financial Aid Awareness Month 

We have resources about financial aid you can easily share with students and families through the channels where students actually live.

Student Engagement

Loan Selection and Student Education
Article

COVID-19’s Impact on Federal Work-Study and SNAP 

COVID-19 has impacted Federal Work-Study programs and jobs, as well as SNAP eligibility that impacts the welfare of some students.

COVID-19

Loan Certification and Disbursement
Article

Amplify Engagement With Gamification

Discover how to leverage gamification to increase productivity and morale – particularly among contact center employees.

Customer Success

Backup Servicing + Business Process Outsourcing
Article

API-First: Your Program Optimized

We share advantages of an API-first approach - and how we leverage this approach to offer flexibility and enhanced customer experience.

Customer Experience

Back-Office Processing + Custom Development and Modernization
Article

Offensive Cybersecurity

Learn about the different aspects of offensive cybersecurity and how they can potentially ensure the safety of your company’s most precious information.

Cybersecurity

Business Process Outsourcing + Information Security