Article

How AI Can Improve Your Customer Experience

In recent years, artificial intelligence (AI) is playing a larger role in helping organizations provide better customer experiences. At Nelnet, where the purpose is to serve, discover how AI is revolutionizing service.

Associate Performance
Article

Which Benefits Do Gen Z Employees Most Want?

One of Nelnet’s business lines, BenefitEd, helps employers recruit and retain employees by providing valuable education benefits. See what we learned when we explored research on which benefits Gen Z values the most—and how Nelnet is doing in those areas.

Thought Leadership
Article

Xetta: The Foundation of Payments at UNSW

With 70,000 students from more than 130 countries across three campuses, the University of New South Wales (UNSW) has a particularly complex payment landscape.

Customer Success

xetta
Article

Ways to Pay for College in a Pandemic

COVID-19 brought a host of new challenges when it comes to paying for college. We explore them.

Customer Success

Consumer Banking
Case Study

SEDA College NT – Insights

SEDA College NT streamlined its payment processes with FACTS, reducing admin time and improving the payment experience for families. The system’s automation and detailed reporting allowed staff to focus more on education and student engagement.

Customer Success

FACTS School Management
Case Study

Archdiocesan Development Fund: Bettering Tuition Management

The Archdiocesan Development Fund partnered with FACTS to enhance tuition management across Catholic schools, achieving a 15% reduction in overdue fees and 80% decrease in manual payments, significantly easing administrative workloads and improving efficiency.

Customer Success
Whitepaper

Get Our E-book: Assessing and Addressing Your School’s Financial Health

Identify best practices to improve your school’s financial health – even during times of uncertainty – with tips from our e-book.

Thought Leadership

Financial Management + Online Giving
Article

Online Bookstore Advantages

In today’s digital era – and compounded by COVID-19 – the importance of an online presence for your bookstore is greater than ever before

Technology
Case Study

Virginia Tech Sustains PCI Compliance 

Compliance with the Payment Card Industry Data Security Standard is particularly difficult for campuses, but we helped Virginia Tech sustain compliance.

Customer Success

Information Security