Case Study

Proto-Personas Create Customer Empathy

Creating proto-personas can help improve your customer experience strategy – particularly for a new launch like our community solar program.

Article

Ways to Pay for College in a Pandemic

COVID-19 brought a host of new challenges when it comes to paying for college. We explore them.

Article

U-fi From Nelnet Answers Your Questions about COVID-19 and Student Loans

COVID-19 impacts student loans in many ways. U-fi From Nelnet provides help by answering your frequently asked questions.

Article

Microservices Create Macro Impact

Learn why a microservices approach to loan application processing and servicing matters when it comes to easy configuration and reporting.

Article

COVID-19-Related Relief Options for Student Loan Borrowers in Need

We review relief options for student loan borrowers who, due to furlough or loss of a job, face loss of income related to COVID-19.

Case Study

Power Up Your CX Engine With Skill Sets You Already Have

Customer Experience (CX) is critical to business success. See how Nelnet collaborated, restructured, and refocused our mindset to deliver on it.

Article

Operating Your Business Under Adverse Conditions

Nelnet proactively prepares for the unexpected and effectively uses business continuity plans. We share tips with our clients and partners.