Article

Service Orientation Leads to Opportunity for Nelnet Consumer Services

Nelnet Consumer Services has experienced tremendous portfolio growth in a changing student loan landscape, leveraging decades of expertise, an ability to scale, and a reputation for exceptional service.

Customer Success
Article

How AI Can Improve Your Customer Experience

In recent years, artificial intelligence (AI) is playing a larger role in helping organizations provide better customer experiences. At Nelnet, where the purpose is to serve, discover how AI is revolutionizing service.

Associate Performance
Article

The Evolution of Nelnet Ventures

Explore how Nelnet’s corporate venture capital team began, where and why they invest, how they differ from other CVCs, why they’ve succeeded, and how they help drive Nelnet’s culture of innovation.

Strategy
Article

Which Benefits Do Gen Z Employees Most Want?

One of Nelnet’s business lines, BenefitEd, helps employers recruit and retain employees by providing valuable education benefits. See what we learned when we explored research on which benefits Gen Z values the most—and how Nelnet is doing in those areas.

Thought Leadership
Article

Part II: A Deep Dive Into the Six Tenets of Nelnet’s DNA

The second of this two-part series takes a closer look at the six tenets of Nelnet’s DNA. We explore how these six tenets reflect the organization’s core values, permeating its investment philosophy and business strategy to create a consistent corporate identity.

Associate Performance
Article

Part I: Nelnet’s DNA: An Investment Philosophy Explained

A unique investment philosophy sets Nelnet apart from other publicly held companies. Nelnet’s executives explain six tenets of the philosophy—and how they tie to core values and impact growth, shareholders, associates, and more.

Associate Performance
Article

Repayment Has Resumed: What’s Next for Employers?

What does the return to federal student loan repayment mean for employees with student loan debt—and what can employers do about it?
Article

Xetta: The Foundation of Payments at UNSW

With 70,000 students from more than 130 countries across three campuses, the University of New South Wales (UNSW) has a particularly complex payment landscape.

Customer Success

xetta
Article

Building a New Focus (and Pillar) on Innovation

A cross-functional team at Nelnet recently set out to answer the question, “How do we make sure innovation is part of everyday life for every associate?” Discover what the team learned, and how it spurred innovative thinking across the company.

Strategy