Processing Support

Maximize your organization’s processing capabilities by leveraging our efficient, effective, and scalable back-office processing. Keeping tabs on how your business is operating is easy with our advanced customer transparency and reporting services.

By partnering with us, you can remain focused on growing your core business while improving throughput and compliance. Our streamlined approach delivers on-time processing and service delivery, at a potentially lower cost, resulting in great service to your customers.

Capabilities

Intake, Imaging, and Workflow

Customize your processes, improve efficiency, and run multiple workflows with our powerful, comprehensive system.

Mail Fulfillment

Increase your mailing capacity with confidence that your materials will be fulfilled and shipped on time — without complications.

Loan Application Processing

Our cloud-native loan application processing is a microservices-based and API-enabled solution that provides flexibility to manage a wide variety of loan types with diverse program requirements. The highly configurable solution takes you to market quickly and competitively.

Application Processing and Verification

Our customers benefit from a simple data entry process, efficient turnaround times, and clear, concise, compliant results.

Loan Servicing

Our loan servicing solution prioritizes integration and customer experience. Our advanced technologies allow segmented offerings to fit your programs. We have a client-centered approach, which increases collaboration, accountability, and goal alignment while managing risk.

Payment Processing

Provide your customers with payment flexibility, however they'd like to pay and on their schedule.

Financial Oversight and Reconciliation

We can help you effectively manage and oversee all cash transactions with proven audit and internal controls.

Credit Dispute Processing

Allow your staff to focus on high-priority tasks without sacrificing service levels with our streamlined, easy-to-use credit dispute processing.

Industries

Nelnet partners with organizations in a range of industries, from both public and private sectors. We deliver premier technical and operational solutions to help you transform the way you do business.

Consumer Services

Innovative and flexible technical and operational solutions to help you deliver outcomes that exceed your customers' expectations.

Federal Services

Premier technology solutions, operational services, and program knowledge to support government services.

Renewable Energy

Supporting renewable energy with our highly effective community solar subscriber acquisition and management.

Business Process Outsourcing

Tailored solutions designed to help grow your business, allowing you to stay focused on your customers.

Contact an Expert Today

Learn how partnering with us can help you transform your business.

Brands

These premier brands have served Nelnet’s customers for decades. Explore how each leverages our offerings to best serve clients.

Nelnet Loan Servicing

Nelnet Loan Servicing delivers exceptional application processing, servicing, and technology support to service millions of federal student loans.

Learn More About Nelnet Loan Servicingabout Nelnet Loan Servicing

Great Lakes Loan Servicing

Great Lakes Loan Servicing consistently ranks first among federal student loan servicers in surveys conducted by Federal Student Aid. Achieving borrower success matters.

Learn More About Great Lakes Loan Servicingabout Great Lakes Loan Servicing

Insights

Operating Under Adverse Conditions

It’s smart for your business to plan for the unexpected so you can continue to operate when incident and crisis situations occur.

Plan your business continuity strategies now

Powering Up Your CX Engine

We leveraged existing skill sets to build a specialized CX team — you can too.

Learn how to leverage your existing skill sets for CX

Working Together in a Virtual Office

With the recent shift to more people working from home, we’re sharing some new ways to foster collaboration within a virtual office.

Learn about new collaboration ideas for your virtual office

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