A Community to Support Yours
Nelnet was founded with one purpose: to serve. Our associates share a common commitment to serving our customers, partners, one another, and our communities. We strive to be an extension of your team, embodying your vision and values through the services we provide.
We have thousands of associates sharing the same purpose.
We span the nation with our associates.
Named one of the Best Places to Work by Woods Aitken LLP, the Lincoln Journal Star, and the Lincoln Human Resource Management Association.
The People Behind the Business
Supporting all of Nelnet’s businesses and our diverse customers requires the dedication of many talented individuals. We collaborate closely to ensure our products, services, and clients are supported by real humans who care about your business.
One of the defining characteristics of Nelnet is our ability to find a way to ‘yes’. Our technology teams don’t just work with clients; we become partners, taking the time to truly understand your needs. Drawing on a depth of experience and innovation, we craft thoughtful, robust solutions that allow clients to thrive in an ever-evolving digital landscape.
Customer service is key to a successful business; without customers, we would have no business. I am very big on customer service – providing the best service to our customers and assisting them with their needs. Doing so not only helps them, but also reflects on the company as a whole.
Working with our clients, whether it is processing and reviewing unemployment payment arrangements or answering homeowner’s mortgage or utility payment questions, our team approaches their work with a sense of empathy and understanding that our client’s customers are facing life-changing situations, and it may be the first time asking for assistance. You never really know what is going on in a customer’s personal life, and treating everyone you meet with dignity, empathy, and respect for the 5-10 minutes you are on the phone with them may have more of an impact on the customer than just answering their question.
The best thing about working with Nelnet was the partnership. Its management was great, its associates were excellent, and both new hire and ongoing training went very well. They did a phenomenal job for us, not only with helping us meet our productivity goals, but they were also dedicated to make sure that everything was done right and our customers’ needs were met. They did a fantastic job and I have nothing but great things to say about Nelnet and what they did for us. On a scale of 1-10, I’d rate Nelnet a 10.
Explore Nelnet Diversified Services
Nelnet Diversified Services is an experienced, trusted partner offering premier professional services. We’re here to support your customers with outstanding service and provide flexible, innovative technology solutions. Whatever the need, we’ll help you transform the way you do business.Learn More about Explore Nelnet Diversified Services