Nelnet Professional Services

Who is Nelnet Professional Services?

Nelnet Professional Services draws on decades of experience transforming businesses across many industries. As a trusted partner, we analyze your unique challenges and create a plan to fit your needs choosing from a full array of flexible, innovative solutions. You focus on your core business while we take care of the rest, maximizing efficiencies to take your business to the next level.

Solutions We Offer

We offer responsive, seamless service that is personalized to your organization’s needs. Choose from among our secure, innovative, and flexible business solutions – we’ll add efficiencies and create better user and customer experiences.

Consumer Loan Management

Capable of quickly scaling, our customizable loan servicing solution is reliable, secure, and highly configurable to manage various program needs. Application processing, backup servicing, white-label? Whatever you need.

Contact Center

Our associates deliver exceptional customer service in complex, regulated markets to help you build and maintain positive customer relationships. Using our best practices and white-label system, we convey your brand as you would.

Processing Support

We offer efficient, effective, and scalable back-office processing, with advanced customer transparency and reporting. We deliver on-time processing and service delivery at a potentially lower cost, resulting in great service to your customers.

Operational Improvement

We help our clients scale quickly and cost-effectively, while maintaining quality and minimizing risk in highly regulated areas, to allow them to focus on portfolio growth.

Business Performance

Our strategic, proactive approach to improving business performance uses evaluation, analysis, actionable insights, and best practices refined through our experience to help your organization do more and improve your bottom line.

Contact Tracing

With our processing and contact center experience in regulated industries for the past four decades, we have the perfect combination of expertise to provide compliant, compassionate contact tracing services for your organization.

Mainframe Support

Our expert team partners with your business to evaluate your processes, identify new opportunities, and deliver new applications and enhancements to your existing system based on system management and optimization needs. This allows you to free up resources.

IBMi/iSeries Support

With decades working in finance and technology, we offer world-class consulting and managed services to organizations running on the IBMi platform. From remote hosting in our secure environment to proven Software as a Service expertise to top-notch project delivery, rely on our experience.

Accessibility Solutions

Our team has over 30 years of experience applying accessibility standards to eliminate access barriers. Our assessments help you manage compliance risks. We offer development to repair websites, mobile apps, documents, and videos – and training to incorporate checks and best practices.

What Our Customers Say

We wanted to centralize and streamline our loan management interfaces and processes. After reviewing the products offered by Great Lakes, we decided the available options would be a great fit for our operations. We were able to work directly with the Great Lakes Support Team to fully transition our private loan processing, including both ScholarNet and Central Disbursement Service (CDS) implementation, in less than two weeks.

Stacy Briggs

Assistant Director of Financial Aid, Clemson University

Clicking the Repayment Essentials link on our Loan Information page helps our exiting students with private loans transition to repayment, learn about consolidation options, and even be on the alert for potential predatory scams.

Jen Sassman

Financial Aid Director, Wartburg College

Industries

As a trusted, supportive partner offering flexible, innovative solutions and services that create efficiencies and drive success, Nelnet Professional Services provides great value to our partners and customers working within various industries.

Financial Services

With decades of experience with loans to payment plans and more, Nelnet’s longevity and reputation in this industry thrive based on our innovation, compliance, quality, efficiency, and customer experience.

Government

Our extensive experience working in highly regulated industries makes us a proven, trusted, compliant partner capable of helping federal, state, and local agencies achieve a variety of complex goals efficiently, with minimal risk.

Technology

At Nelnet, we know the most innovative technology anticipates customer needs, provides exceptional user experience, is flexible and easily integrated – and must be supported by real people providing expert service.

Health Care

We understand the complexities of the highly regulated health care industry. Our processes help us smoothly navigate crucial security and confidentiality issues to reduce risk and maintain compliance.

Professional Services

Over four decades, we’ve created efficiencies and best practices that have helped us succeed. By sharing our expertise and flexible, innovative solutions, we help our partners transform the way they do business.

Explore Nelnet Professional Services

Now that you’ve seen solutions we offer and what some of our Nelnet Professional Services customers have to say about us, take a deeper dive. Learn more about who we are – and how engaging our services may help your organization thrive.

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