Nelnet Consumer Services

Meet Nelnet Consumer Services

With decades of industry knowledge and experience navigating complex regulations, we offer advanced technology and intuitive services to our clients, allowing them to perform at the highest levels for their unique loan products, markets, and goals. We prioritize scalability, efficiency, consistency in service delivery, and flexibility in our platforms.

What We Do

We use our deep industry knowledge, technology investments, and voice of customer insights to drive improvements and achieve results. Our responsive, seamless, and customized solutions give you the freedom and flexibility to best serve your customers.

Loan Origination

From application through disbursement, our white-label system disburses funds quickly, securely, and with an exceptional user experience. Our origination system allows users to ask questions along the way and creates a customized loan management experience – while also driving efficiencies for you.

Learn more about Loan Origination

Loan Servicing

Our expertise as a top student loan servicer is well-known. We service millions in private education and consumer loans. Our proven experience and advanced technology create a low-risk, effective, efficient, and customizable servicing solution that leads to servicing success for your portfolio.

Learn more about Loan Servicing

Backup Servicing

A proven, stable servicer with a long history in the industry, Nelnet can fully support management of your serviced assets over their lifetime and offer a complete range of backup servicing options. We work with you to identify gaps, estimate timelines, and ensure we’re the best fit to be your backup servicer.

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API-First. Flexible. Cloud Based.

Nelnet Velocity™ is built to deliver a wide range of solutions to meet and exceed your operational and technical requirements.

Explore Velocity

Industries We Serve

In offering flexible, innovative solutions to support complex loan origination, loan servicing, and backup servicing needs, Nelnet Consumer Services provides unmatched value to our partners and customers working within various industries.

Education

Nelnet was founded on making our customers’ educational dreams possible. Our partners in this industry know that our commitment to education – from K-12 to higher education – is part of what defines us.

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Financial Services

With decades of experience with loans to payment plans and more, Nelnet’s longevity and reputation in this industry thrive based on our innovation, compliance, quality, efficiency, and customer experience.

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Professional Services

Over four decades, we’ve created efficiencies and best practices that have helped us succeed. By sharing our expertise and flexible, innovative solutions, we help our partners transform the way they do business.

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Technology

At Nelnet, we know the most innovative technology anticipates customer needs, provides exceptional user experience, is flexible and easily integrated – and must be supported by real people providing expert service.

Explore Nelnet Consumer Services

Discover how this modern, intuitive, end-to-end solution can provide the innovative, flexible, and reliable experience you and your customers deserve.

Contact Us Today

Nelnet Insights

We’re always exploring new ways to transform our business. We’re dedicated to understanding industry trends and regulations – and sharing with and learning from others. What drives us may give your business an edge, too.

See More Thought Leadership from Nelnet
Article

Amplify Engagement With Gamification

Discover how to leverage gamification to increase productivity and morale – particularly among contact center employees.

Professional Services

Contact Center + Customer Success
Article

Microservices Create Macro Impact

Learn why a microservices approach to loan application processing and servicing matters when it comes to easy configuration and reporting.

Financial Services

Loan Origination + Technology
Article

Keep Your Data (Not Your Head) In the Cloud

Cloud-based platforms offer flexibility, scalability, resiliency, and a high level of configurability to meet your needs.

Technology

Custom Development and Modernization + Customer Success

Contact Us

Ready to see what happens when a top servicer with decades of diverse expertise develops flexible, cutting-edge technology to produce next-level consumer loan management? Contact us today. We’re the efficient, low-risk, trusted partner you and your borrowers deserve.

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