What We Do

Nelnet Consumer Services goes beyond traditional loan servicing, partnering with a diverse range of financial institutions and organizations to provide expert support across multiple asset classes. With deep capital markets expertise, we enable financing structures such as balance sheet lending, warehouse lines, asset-backed securitizations, forward flow relationships, and more.

Loan Servicing

Our expertise as a top student loan servicer is well-known. We service millions in private education and consumer loans. Our proven experience and advanced technology create a low-risk, effective, efficient, and customizable servicing solution that leads to servicing success for your portfolio.

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Backup Servicing

A proven, stable servicer with a long history in the industry, Nelnet can fully support management of your serviced assets over their lifetime and offer a complete range of backup servicing options. We work with you to identify gaps, estimate timelines, and ensure we’re the best fit to be your backup servicer.

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Who We Work With

We work with a broad spectrum of financial entities, delivering tailored solutions that align with their unique servicing needs. Our partners include banks and credit unions, state agencies, fintech originators, credit funds, insurance companies, and other financial organizations.

Asset Classes We Service

Our flexible servicing solutions support a wide array of loan and credit products, including:

  • Buy Now, Pay Later & Pay-in-4
  • Personal loans and debt settlement
  • Private student loans and student loan refinancing
  • Home improvement and patient financing
  • Small business loans
  • Credit card receivables
  • … and more.

With 40-plus years of industry experience, a strong compliance framework, and cutting-edge technology, Nelnet Consumer Services is the trusted partner for organizations looking to scale efficiently, mitigate risk, and enhance the borrower experience.

Explore Our Consumer and Student Loan Management Solutions

Now that you’ve seen the solutions we offer, take a deeper dive. Learn more about who we are – and how engaging our services can help your organization thrive. Ready to see how we can transform your business?

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Meet the people behind Nelnet.

Our team is dedicated to delivering exceptional customer support and offering flexible, innovative technology solutions.

Discover what our team has to offer

Related Industry Solutions

Nelnet Consumer Services operates at the intersection of loan management, capital markets, and fintech. While our core strengths include loan servicing, asset-backed financing and customized servicing models, discover other ways Nelnet engages across the financial services spectrum.

Financial Services

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Innovation and Superior Customer Service Powered by Nelnet Velocity™

Experience, efficiency and expertise to help our partners thrive. Nelnet Velocity is a modern, intuitive, end-to-end solution providing an innovative, flexible, and reliable experience for you and your customers.


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Are you looking for your federal student loan serviced by Nelnet?

If you’re a borrower looking for help with your federal student loan(s), please visit Nelnetstudentaid.gov. Unfortunately, we cannot respond to borrower inquiries submitted through this site's contact forms. The Nelnetstudentaid.gov team is happy to help you.

Visit Site : Are you looking for your federal student loan serviced by Nelnet?

Contact Us

Ready to see what happens when a top servicer with decades of diverse expertise develops flexible, cutting-edge technology to produce next-level consumer loan management? Contact us today. We’re the efficient, low-risk, trusted partner you and your borrowers deserve.

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