- Capabilities
- Industries
- Businesses
-
- Insights
-
- About Us
-
-
NYSE: NNI
- Loading...
Pricing delayed 20 minutes
-
-
-
- Careers
-
-
Our customers are our clients, leaders, team members, and peers. I love the fact that every day the people I work with are completely different.
Stacy
Nelnet manager
-
-
-

Count On Us For Trusted, Ongoing Support
Backup servicing is a critical assurance to your financial partners that serviced assets will be fine if the primary servicer’s situation changes. Nelnet has over 40 years of servicing and compliance success in highly regulated industries. For over a decade, we have provided great reliability, expertise, and service in our role as a backup servicer. Get the high level of security you need and the exceptional service we’re known for delivering.
Our Offerings
Use our entire suite of services, or choose just the services that meet your unique needs. Either way, our backup servicing solution leverages industry knowledge and experience that helps our clients exceed their customers’ expectations.

Asset Classes We Service
Our flexible servicing solutions support a wide array of loan and credit products, including:
- Buy Now, Pay Later & Pay-in-4
- Personal loans and debt settlement
- Private student loans and student loan refinancing
- Home improvement and patient financing
- Small business loans
- Credit card receivables
- … and more.
With 40-plus years of industry experience, a strong compliance framework, and cutting-edge technology, Nelnet Consumer Services is the trusted partner for organizations looking to scale efficiently, mitigate risk, and enhance the borrower experience.
Explore Flexible Servicing and Processing Options
Discuss the full range of processing and servicing options available with our backup solution or select only those you need. When you partner with a proven, reliable expert known for meeting complex program requirements and delivering exceptional service, you know we’ll have your back.
Contact Us TodayRelated Industry Solutions
Nelnet Consumer Services operates at the intersection of loan management, capital markets, and fintech. While our core strengths include loan servicing, asset-backed financing and customized servicing models, discover other ways Nelnet engages across the financial services spectrum.
Nelnet Insights
We’re always exploring new ways to transform our business. We’re dedicated to understanding industry trends and regulations – and sharing with and learning from others. What drives us may give your business an edge, too.
Are you looking for your federal student loan serviced by Nelnet?
If you’re a borrower looking for help with your federal student loan(s), please visit Nelnetstudentaid.gov. Unfortunately, we can not respond to borrower inquiries submitted through this site's contact forms. The Nelnetstudentaid.gov team is happy to help you.
Visit Site : Are you looking for your federal student loan serviced by Nelnet?Contact Us
Ready to see what happens when a top servicer with decades of diverse expertise develops flexible, cutting-edge technology to produce next-level consumer loan management? Contact us today. We’re the efficient, low-risk, trusted partner you and your borrowers deserve.
"*" indicates required fields