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NYSE: NNI
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Our customers are our clients, leaders, team members, and peers. I love the fact that every day the people I work with are completely different.
Stacy
Nelnet manager
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Partner With One of the Top Names in Loan Servicing
We provide an intuitive, comprehensive, self-service borrower experience that supports successful repayment and satisfied customers. With advanced technology that allows for fully customizable loan servicing to reflect your brand, you can trust us to reduce your risk and cost. We support all types of loan programs, onboard loans in real time, and minimize setup time with custom configuration for a truly state-of-the-art experience.
Our Offerings
Use our entire suite of services, or choose just the services that meet your unique needs. Either way, our consumer loan servicing solution leverages industry knowledge and experience that helps our clients exceed their customers’ expectations.
Contact Center
Use our scalable solution for high-quality customer service with measurable results. Our associates excel at delivering effective customer service in complex, regulated markets and using our white-label system to communicate your brand personality so you can grow positive customer relationships.
Processing
Our flexible, white-label solution provides quality processing supported by a trusted partner. With an architecture compatible with any system, our proven solution exceeds your operational and technical requirements, scaling and adapting to complex programs and producing premier customer outcomes.
Payment Management
Provide your customers with payment flexibility, however they'd like to pay and on their schedule. We can help you effectively manage and oversee all transactions with proven audit and internal controls to simplify financial oversight and reconciliation for you.
Delinquency Prevention
We’ve provided premier contact center support for businesses by developing expertise across the complex, highly regulated student and consumer loan industries. We use a proven delinquency prevention framework and best practices that limit collection costs and improve customer outcomes.
Default Management
Rehabilitating defaulted loans is a special skill. Our team of experts knows how to help overwhelmed customers understand the benefits of restoring their account to good standing and will work with them on taking steps to get there.
Skip Tracing
Evoking a response from customers can be difficult. And, with ever more stringent restrictions on contacting customers, compliance is a concern. Trust our experts to keep you compliant while exploring next-level strategies for customers who haven’t responded to your calls, emails, and letters.
Asset Classes We Service
Our flexible servicing solutions support a wide array of loan and credit products, including:
- Buy Now, Pay Later & Pay-in-4
- Personal loans and debt settlement
- Private student loans and student loan refinancing
- Home improvement and patient financing
- Small business loans
- Credit card receivables
- … and more.
With 40-plus years of industry experience, a strong compliance framework, and cutting-edge technology, Nelnet Consumer Services is the trusted partner for organizations looking to scale efficiently, mitigate risk, and enhance the borrower experience.
Explore Loan Servicing With a Trusted Partner
Now that you’ve seen our flexible consumer loan servicing solution, take a deeper dive. Learn more about how you can leverage our customizable technology and expertise to deliver the customer experience and efficient loan servicing your organization deserves.
Contact Us TodayRelated Industry Solutions
Nelnet Consumer Services operates at the intersection of loan management, capital markets, and fintech. While our core strengths include loan servicing, asset-backed financing and customized servicing models, discover other ways Nelnet engages across the financial services spectrum.
Related Nelnet Brands
Nelnet provides valuable solutions across multiple business lines. We invite you to explore our brands related to consumer loan servicing.
Nelnet Insights
We’re always exploring new ways to transform our business. We’re dedicated to understanding industry trends and regulations – and sharing with and learning from others. What drives us may give your business an edge, too.
Are you looking for your federal student loan serviced by Nelnet?
If you’re a borrower looking for help with your federal student loan(s), please visit Nelnetstudentaid.gov. Unfortunately, we cannot respond to borrower inquiries submitted through this site's contact forms. The Nelnetstudentaid.gov team is happy to help you.
Visit Site : Are you looking for your federal student loan serviced by Nelnet?Contact Us
Ready to see what happens when a top servicer with decades of diverse expertise develops flexible, cutting-edge technology to produce next-level consumer loan management? Contact us today. We’re the efficient, low-risk, trusted partner you and your borrowers deserve.
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