Article

How AI Can Improve Your Customer Experience

In recent years, artificial intelligence (AI) is playing a larger role in helping organizations provide better customer experiences. At Nelnet, where the purpose is to serve, discover how AI is revolutionizing service.

Associate Performance
Article

Building a New Focus (and Pillar) on Innovation

A cross-functional team at Nelnet recently set out to answer the question, “How do we make sure innovation is part of everyday life for every associate?” Discover what the team learned, and how it spurred innovative thinking across the company.

Strategy
Article

6 Ways to Prioritize Cybersecurity at Your Organization

A comprehensive cybersecurity strategy with multiple layers of protection across people, policies, and processes can help prevent cyberattacks. Learn six ways to boost cybersecurity.

Cybersecurity

Integrated Commerce + Technology
Article

The Nelnet Unifi Design Studio Shares How to Create Great User Experiences

Clients and customers today expect positive, engaging experiences. Discover how to create them with insight from our Unifi Design Studio.

Customer Experience

UI/UX Design
Article

Defining the Automation Process – and Exploring Automation’s Many Benefits for Businesses

Replacing manual tasks with automation pays off for associates, customers, and clients. See how a team of experts creates automations and measures their impact.

Technology

Custom Development and Modernization
Article

The Future is Fusion: Introducing the Nelnet Cyber Fusion Center

Innovation is about seeing the world differently and solving practical problems that need to be solved. It begins with developing a culture of learning and unlearning. It begins with exploration. Nelnet’s director of innovation Brian Ardinger reveals ways to accelerate your exploration efforts — and reap big rewards.

Cybersecurity

Business Process Outsourcing
Article

Exploring Innovation

Innovation is about seeing the world differently and solving practical problems that need to be solved. It begins with developing a culture of learning and unlearning. It begins with exploration. Nelnet’s director of innovation Brian Ardinger reveals ways to accelerate your exploration efforts — and reap big rewards.

Thought Leadership

Business Process Outsourcing
Article

Digital Transformation Opportunities for Local Councils

Councils are under pressure to be more efficient and cost-effective - and to deliver services to increasingly sophisticated and tech-savvy customers.

Technology

Integrated Commerce
Article

Digital Transformation Trends in Higher Education

We discuss four building blocks that are at the foundation of a successful technology-driven transformation in higher education to meet evolving needs.

Technology

Information Security + UI/UX Design