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NYSE: NNI
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Our customers are our clients, leaders, team members, and peers. I love the fact that every day the people I work with are completely different.
Stacy
Nelnet manager
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Count On Us For Trusted, Ongoing Support
Backup servicing is a critical assurance to your financial partners that serviced assets will be fine if the primary servicer’s situation changes. Nelnet has over 40 years of servicing and compliance success in highly regulated industries. For over a decade, we have provided great reliability, expertise, and service in our role as a backup servicer. Get the high level of security you need and the exceptional service we’re known for delivering.
Our Offerings
Use our entire suite of services, or choose just the services that meet your unique needs. Either way, our backup servicing solution leverages industry knowledge and experience that helps our clients exceed their customers’ expectations.
Verification Processing
Our flexible, white-label solution provides quality processing supported by a trusted partner. With an architecture compatible with any system, our proven solution exceeds your operational and technical requirements, scaling and adapting to complex programs and producing premier customer outcomes.
Backup Servicing Options
As a proven, stable servicer capable of providing end-to-end needs, we offer a range of backup servicing arrangements to meet your needs. Through a thorough review of your business, we’ll determine gaps, estimate timelines, and ensure we’re the best possible fit to be your backup servicer.
Backup + Verification: More Than Continuity
Verification Services provide an independent, front-end validation that confirms portfolios meet expectations at critical points throughout the funding process. When paired with Backup Servicing, clients gain confidence at every stage, from transaction to ongoing continuity. Whether engaged together or separately, these services provide the flexibility to meet your institution’s unique risk, compliance, and operational needs.
Asset Classes We Service
Nelnet Consumer Services supports a wide range of asset classes:
- Private student loans
- Student loan refinancing
- Private student loans and student loan refinancing
- Home improvement loans
- Buy now, pay later (BNPL)
- Small business loans
- Debt settlement
- Credit cards
- “Pay in four” products
With over 40 years of industry experience, a strong compliance framework, and cutting-edge technology, Nelnet Consumer Services is the trusted partner for organizations looking to scale efficiently, mitigate risk, and enhance the borrower experience.
Explore Flexible Servicing and Processing Options
Discuss the full range of processing and servicing options available with our backup solution or select only those you need. When you partner with a proven, reliable expert known for meeting complex program requirements and delivering exceptional service, you know we’ll have your back.
Related Industry Solutions
Nelnet Consumer Services operates at the intersection of loan management, capital markets, and fintech. While our core strengths include loan servicing, asset-backed financing and customized servicing models, discover other ways Nelnet engages across the financial services spectrum.
Related Nelnet Brands
Nelnet provides valuable solutions across multiple business lines. We invite you to explore our brands related to backup servicing.
Nelnet Insights
We’re always exploring new ways to transform our business. We’re dedicated to understanding industry trends and regulations – and sharing with and learning from others. What drives us may give your business an edge, too.
Are you looking for your federal student loan serviced by Nelnet?
If you’re a borrower looking for help with your federal student loan(s), please visit Nelnetstudentaid.gov. Unfortunately, we can not respond to borrower inquiries submitted through this site's contact forms. The Nelnetstudentaid.gov team is happy to help you.
Contact Us
Ready to see what happens when a top servicer with decades of diverse expertise develops flexible, cutting-edge technology to produce next-level consumer loan management? Contact us today. We’re the efficient, low-risk, trusted partner you and your borrowers deserve.
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