Backup Servicing

Backup servicing is a critical assurance to your financial partners that your loans will still be serviced in the event the primary servicer’s situation changes.

As a proven and stable servicer with a long history in the industry, Nelnet is here to support the management of your serviced assets over their lifetime.

We offer a range of backup servicing arrangements to meet your needs. Through a thorough review of your business, we’ll determine gaps, estimate timelines, and ensure we’re the best possible fit to be your backup servicer.

Trusted, Ongoing Support

  • Giving you servicing guidelines, letters, and reports.
  • Creating a loan program questionnaire using program guidelines and credit agreements.
  • Obtaining questionnaire approval.
  • Setting up your program in our platform.
  • Mapping your data to our standard file layout.
  • Running mock conversions with files you provide.
  • Validating data during mock conversions.
  • Training and preparing staff on your program.
  • Continuing assistance post-setup to receive and process conversion files and generate letters and reports.

Industries

Nelnet partners with organizations in a range of industries, from both public and private sectors. We deliver premier technical and operational solutions to help you transform the way you do business.

Consumer Services

Innovative and flexible technical and operational solutions to help you deliver outcomes that exceed your customers' expectations.

Government Services

Premier technology solutions, operational services, and program knowledge to support government services.

Renewable Energy

Supporting renewable energy with our highly effective community solar subscriber acquisition and management.

Contact an Expert Today

Learn how partnering with us can help you transform your business.

Brands

Explore how these premier brands leverage our offerings to best serve clients.

Nelnet Loan Servicing

Nelnet Loan Servicing delivers exceptional application processing, servicing, and technology support to service millions of federal student loans.

Learn More About Nelnet Loan Servicingabout Nelnet Loan Servicing

Great Lakes Loan Servicing

Great Lakes Loan Servicing consistently ranks first among federal student loan servicers in surveys conducted by Federal Student Aid. Achieving borrower success matters.

Learn More About Great Lakes Loan Servicingabout Great Lakes Loan Servicing

Insights

Operating Under Adverse Conditions

Planning can help your business continue to operate when unexpected situations occur.

Plan your business continuity strategies now

Powering Up Your CX Engine

We leveraged existing skill sets to build a specialized CX team — you can too.

Learn how to leverage your existing skill sets for CX

Working Together in a Virtual Office

We’re sharing some new ways to foster collaboration within a virtual office.

Learn about new collaboration ideas for your virtual office

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