Backup Servicing

Backup servicing is a critical assurance to your financial partners that your loans will still be serviced in the event the primary servicer’s situation changes.

As a proven and stable servicer with a long history in the industry, Nelnet is here to support the management of your serviced assets over their lifetime.

We offer a range of backup servicing arrangements to meet your needs. Through a thorough review of your business, we’ll determine gaps, estimate timelines, and ensure we’re the best possible fit to be your backup servicer.

Trusted, Ongoing Support

  • Giving you servicing guidelines, letters, and reports.
  • Creating a loan program questionnaire using program guidelines and credit agreements.
  • Obtaining questionnaire approval.
  • Setting up your program in our platform.
  • Mapping your data to our standard file layout.
  • Running mock conversions with files you provide.
  • Validating data during mock conversions.
  • Training and preparing staff on your program.
  • Continuing assistance post-setup to receive and process conversion files and generate letters and reports.


Nelnet partners with organizations in a range of industries, from both public and private sectors. We deliver premier technical and operational solutions to help you transform the way you do business.

Consumer Services

Innovative and flexible technical and operational solutions to help you deliver outcomes that exceed your customers' expectations.

Government Services

Premier technology solutions, operational services, and program knowledge to support government services.

Renewable Energy

Supporting renewable energy with our highly effective community solar subscriber acquisition and management.

Contact an Expert Today

Learn how partnering with us can help you transform your business.


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