Article

Understanding Wireless Device Strength

Our technicians and support team often throw out terms like wireless interference,” “channel congestion,” and “big red showdown.” It’s easy to forget that not everyone shares our enthusiastic obsession with all things tech. Let’s dive into wireless devices, their capabilities, and their downfalls.

Technology

Fiber Communications
Article

High Tech, Fully Human: Nelnet Payment Services Support

Trevor Augustin, client services specialist, still laughs at the best compliment he’s ever received on the job.

Customer Experience

Payment Processing
Article

The Nelnet Unifi Design Studio Shares How to Create Great User Experiences

Clients and customers today expect positive, engaging experiences. Discover how to create them with insight from our Unifi Design Studio.

Customer Experience

UI/UX Design
Article

5 Reasons You’ll Love Our New Signup Tool

Our handcrafted application process is easy-to-use for your customers and quick to get customers accepting payments. Here are a few reasons we love our new signup tool and think you will too.

Customer Experience

Payment Processing
Case Study

Mississippi State University Continues to Attest PCI DSS Compliance Through Trusted Partnership

This campus credits CampusGuard with encouraging sound policy, training, pen testing, and scans to assistance with PCI DSS compliance.

Cybersecurity

Information Security
Article

Why Fiber?

Understanding how an all-fiber network works can help you see the benefits of fiber over other options.

Technology

Fiber Communications
Article

Why Internet Speed Tests Matter

Drastically different upload versus download speeds indicate instability that can affect your online experience. Test your internet speed.

Customer Experience

Fiber Communications
Article

Sun Fade

Did you know all cable companies experience brief channel outages twice a year due to something called sun fade? Learn why.

Technology

Fiber Communications
Article

Amplify Engagement With Gamification

Discover how to leverage gamification to increase productivity and morale – particularly among contact center employees.

Customer Success

Contact Center + Loan Servicing