Customer Experience Archives

How AI Can Improve Your Customer Experience

In recent years, artificial intelligence (AI) is playing a larger role in helping organizations provide better customer experiences. At Nelnet, where the purpose is to serve, discover how AI is revolutionizing service.

Associate Performance

Article

Understanding Wireless Device Strength

Our technicians and support team often throw out terms like wireless interference,” “channel congestion,” and “big red showdown.” It’s easy to forget that not everyone shares our enthusiastic obsession with all things tech. Let’s dive into wireless devices, their capabilities, and their downfalls.

Technology

Fiber Communications

Article

High Tech, Fully Human: Nelnet Payment Services Support

Trevor Augustin, client services specialist, still laughs at the best compliment he’s ever received on the job.

Customer Experience

Payment Processing

Article

The Nelnet Unifi Design Studio Shares How to Create Great User Experiences

Clients and customers today expect positive, engaging experiences. Discover how to create them with insight from our Unifi Design Studio.

Customer Experience

UI/UX Design

Article

5 Reasons You’ll Love Our New Signup Tool

Our handcrafted application process is easy-to-use for your customers and quick to get customers accepting payments. Here are a few reasons we love our new signup tool and think you will too.

Customer Experience

Payment Processing

Case Study