Nelnet Velocity™: Transforming Financial Services

Using our advanced technology and customer-driven approach, we built the financial services industry’s most flexible loan servicing and origination platform designed to work exactly the way you need it. Welcome to the future of financial services technology. Welcome to Nelnet Velocity™.

At Nelnet, we don’t throw terms like API-first and microservices-based around lightly. Instead, we used those capabilities to their full extent, along with a customer-first design approach, to deliver the most intuitive loan servicing and origination platform in the financial services industry. No matter how unique your product needs, or how fast you need to get up and running, Nelnet Velocity is your answer.

Explore Nelnet Velocity

Transforming Service

The best part of Nelnet Velocity’s innovative technology is that it was developed by Nelnet, the experienced, investment grade-rated servicer that financial services companies and their investors can count on. You can rely on the expertise of our established and mature workforce management, training, quality assurance, and compliance management capabilities.

We were founded back in 1978 with one core purpose: to serve. That goal still drives our associates and our growth and diversification as a company. It’s how we create high-quality, innovative solutions like Nelnet Velocity. It’s why we’ve built trusted relationships with a myriad of clients. We serve our clients and help them perform better so, together, we can transform their business.

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Transforming Partnership

For more than four decades, Nelnet has been a trusted, financially stable partner. Now, with the launch of Nelnet Velocity, we have the capability to integrate with any interface. We can partner with you to create a flexible, adaptive technology solution that includes services and support specifically to meet your business needs. You can even add operational support with payment processing, back-office operations, and a multi-channel contact center – all tailored to your product needs. We’re at our best when we align our mission with yours to deliver exactly what you need – from white-label servicing to portfolio analytics to performance strategies.

Find peace of mind and a partner to help you transform your business with Nelnet.

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Joe Popevis

Joe Popevis

Nelnet Diversified Services President

Joe Popevis has served as the president of Nelnet Diversified Services since 2013. He provides strategic direction and senior leadership for the operations and technology that support all of our business lines. Joe also develops leaders, teams, and training programs for thousands of associates, and lends valuable expertise in organizational process improvement and operational efficiency. Joe’s dual passions for developing people and serving partners and customers led to the creation of strategies that make Nelnet a premier employer with exciting growth opportunities.

Mark Heiser

Mark Heiser

Business Development

Mark Heiser’s extensive background in finance and capital markets provides him with a unique perspective in developing strategic partnerships with clients. Areas of focus to best serve their portfolio and customer needs include full-service outsourcing, backup servicing, and technology solutions. Mark has led many of Nelnet’s initiatives into asset class diversification and investment into new technologies to serve an emerging fintech landscape. He has worked with top lending companies to form partnerships that leverage Nelnet’s experience and offerings in the fintech industry.

Christy Phillips

Christy Phillips

Consumer Services and Client Support

Christy Phillips is an accomplished leader with over 21 years of experience in the student loan industry. She currently leads all aspects of operational management for consumer loans, including client support, loan application processing, contact center support, account maintenance, and due diligence. With a background in operations, systems, marketing, and customer care management, Christy is relentless in her pursuit of customer-focused ideals and experiences.

Brent Fausett

Brent Fausett

Consumer Services Technology Delivery

Brent Fausett’s focus is building a diversified consumer loan strategy to capitalize on new industry and asset class opportunities. He is responsible for delivering modern software platforms to support the present and future needs of Nelnet and our clients. Brent’s over 24 years of technology and finance industry experience includes building new, modern, cloud-based loan systems for third-party originators and servicers of consumer and business loan assets.

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