Nelnet’s Q4 nominees embody the organization’s core values, showcasing outstanding service and unwavering commitment to Nelnet. In this quarter’s stories, nominators recognize colleagues who:
- Provide excellence in leadership through organizational, environmental, and personnel changes.
- Master their job functions so well that they inspire colleagues and elevate their performances.
- Quickly adapt through innovation to provide timely, effective support that exceeds expectations.
- Show empathy, patience, collaboration, and commitment to going above and beyond for clients.
- Improve associate experiences and culture through actions, initiatives, and a positive attitude.
- Invest personal time and commitment to ensure meeting important deadlines with quality work.
- Offer community support to small businesses, the homeless, and other important causes.
SERVE Awards enhance Nelnet’s culture by celebrating these stories and more.
Meet This Quarter’s Award Recipients
Here are the 2024 Q4 SERVE Award recipients and their nominators.
- Ashley Pearce Trotter, SIS Systems Product Trainer, Nelnet Business Services, nominated by Shayla Amaya
- Bob DeVoe, IT Development Manager – Velocity, Nelnet Diversified Services, nominated by Eugene Schlachter
- Emily Kasparek, Contact Center Supervisor, Nelnet Diversified Services, nominated by Patrick Neff
- John Grindey, formerly Contact Center Advisor I, now Client Engagement Manager I, Nelnet Business Services, nominated by Will Stramel
- Melissa Holland, Technical Solutions Engineer II, FACTS SIS, Nelnet Business Services, nominated by Joseph Brown
- Shawanna King, formerly Corporate Trainer, Nelnet Corporate Shared Services, now Training Specialist – FACTS, Nelnet Business Services, nominated by Audrey Erke
- Tara Duggar, IT Manager, Technology Managed Services, Nelnet Diversified Services, nominated by Jen Thuelin
- Erica Pray, Technical Administrative Assistant – PIV-I, IT Infrastructure Administration, nominated by Amy Heyn, Nicole Elliott, Bryon Rickerson, Natalie Allen, Karen O’Brien, Ashley Winters, and Rachel Willey
- Samantha Post, Senior Supervisor – Contact Center, Firstmark, Nelnet Diversified Services, nominated by Baylee Kohtz, Jensyn Clark, and Jessica Donato
- Heather Circo, Senior Production Designer, Nelnet Corporate Shared Services, nominated by Julie Himmelberg and Kate Christopherson
About Nelnet’s SERVE Awards
Each quarter, Nelnet associates recognize their peers for exceeding expectations, highlighting how they bring our corporate mission to life by serving customers, colleagues, and communities to help make dreams a reality.
Associates who nominate a colleague are also asked to share how the colleague they’re nominating for a SERVE Award exemplifies Nelnet’s core values:
Provide superior customer experiences.
Create an awesome work environment.
Pursue opportunities for diversification and growth.
Communicate openly and honestly.
Give back to the communities in which we live and work.
Why SERVE Awards Are Big at Nelnet
Each of us has unique talents and traits that empower us to serve others and seize opportunities for greatness every day. At Nelnet, our shared purpose to serve and core values inspire a culture of service, making it no surprise that associates consistently go above and beyond every quarter.
The SERVE Awards announcement encourages us to seek opportunities to serve others and to acknowledge our peers who exceed expectations by submitting nominations for next quarter’s recipients.
Work With Us
At Nelnet, we celebrate our associates who elevate customer and associate experiences through communicating openly and honestly, give back to the communities in which we live and work, and more. Looking for a workplace with a positive culture? Bring your talents to Nelnet—explore our available careers today.
